Not adding external subtitles

Server Version#: latest
Player Version#: latest

on new server external Subtitle files are no longer being added to plex

tried to reinstall the whole server deleted the whole %localappdata%

Plex has become increasingly more annoying to use with countless previous bugs that have been reported for years and none of them fixed

external subtitles are unusable rn, what can i do?

Plex Media Server Logs_2025-05-05_17-57-23.zip (7.1 MB)


Always use Season xx subfolders when adding external subtiles and other local assets.
After adding external subtitles, you may have to Refresh Metadata at the show level.

The file names in the top screenshot are no conforming to Plex guidelines. All bets are off here.
Plex doesn’t recognise {anidb-10537} as a matching hint. You can only use TheTVDB or TheMovieDB with series.

If you are still using the legacy agents and the custom aniDB agent: that might simply
have stopped working.

Not useful.

it also happens for crash landing on you which uses the default plex agent
the anidb agent also works fine just plex is not adding the subtitles to any of the shows, regardless of agent

Server version: 1.41.6.9685 is the latest

No, it isn’t. Plex Media Server - #672 by chris_decker08

The version you’re referring to is “just” a beta version, not an official stable build.

That doesn’t matter. Instead of using the terms “public” or “beta”, use the version number.
Particularly because certain beta versions will become the public version at some point.
Avoid confusion, and let the person who is trying to help know, what you are using.

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