Extras don't show up in some movies any more

General Discussions
1

I own both the DVD and Blu-ray versions of The Apple Dumpling Gang. In the past, the extras showed up in Plex just fine. But now they don’t (running Plex Pass version of Plex, version 1.6.1.3722). The movie directory listing looks like:

1975 Disney Studio Album-scene.mkv
A Look Back with the Gang-behindthescenes.mkv
Conversations with Tim Conway-scene.mkv
Disney’s Rootin’ Tootin’ Cowboy Heroes-scene.mkv
Lost Treasures–The Disney Back Lot-scene.mkv
The Apple Dumpling Gang (1975) (Blu-ray).mkv
The Apple Dumpling Gang DVD with Audio Commentary-scene.mkv
Two Gun Goofy (1952) [short included on The Apple Dumpling Gang DVD]-scene.mkv

What’s going on? Why don’t all my *-scene and *-behindthescenes.mkv extras show up in Plex, no mater how many times I remove the folder, rescan, empty trash, put folder back, rescan, etc.???

Puzzled and frustrated
-Astounding

2

Those aren’t named correctly, which is why they don’t show up. Follow the naming guide and then do the Plex dance. Just because it worked in the past has no bearing on it not working now, the only thing that guarantees matches is naming your files and directories correctly.

https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation
https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files
https://support.plex.tv/hc/en-us/articles/200220677-Local-Media-Assets-Movies

3

Thanks for attempting to help me, but you are mistaken and must have overlooked the file names. Look again carefully.

The file names DO follow the naming conventions. And the naming conventions WORK in all my other movie extra files for other movies.

FROM THE DOCS:
… /Descriptive_Name-Extra_Type.ext

Where -Extra_Type is one of:

-behindthescenes
-deleted
-featurette
-interview
-scene
-short
-trailer

NOTE that ALL of my extras follow this convention EXACTLY!

4

I have deliberately chosen to name the short with *-scene.mkv and not *-short.mkv. This is only because the *-short extra type did not exist at the time these extras were originally named. Likewise -*featurette.mkv did not exist back then. As to whether individual items should be classified with a different extra -Extra_Type classification, that’s irrelevant to this issue and question (and I will not comment any more about it).

5

The file names are totally fine.
Please take a look at the Plex XML info of this movie.
What appears in the guid= ?

Do you have ‘Local Media Assets’ agent activated? You need it for Local Extras.

6

Meta data seems just fine (and yes, local media assets are enabled–and appear normal for other movies).

I’m not sure what the GUID is going to show regarding local assets: guid=“com.plexapp.agents.imdb://tt0072653?lang=en”

7

@astounding said:
I’m not sure what the GUID is going to show regarding local assets: guid=“com.plexapp.agents.imdb://tt0072653?lang=en”

This means the movie is indeed ‘matched’ - with the ‘Plex Movie’ agent.
so under Settings - Server - Agents - Movies - Plex Movie
there needs to be the Local Media Assets agent to be active

If it is indeed active, I’d then verify file access permissions.
Plex Server is running under the user account plex on Unixoid OS’s
check that this user actually has access.

Next step would be to take a look at server logs.

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