Face ID for Plex on iOS devices: bug or purposely removed (and why)?

[Stormdragon]

Thanks for the reply

I am sure I used to be able to use Face ID on the iPad. I recall even thinking “why when I click on Plex when it is playing on the background I use Face ID to unlock the iPad but then I need to click my Plex account at the login screen and Face ID again instead of it just piping me through in one shot”

I definitely did not have the “automatically sign in” mainly b/c I use PIN accounts for my family on all devices (and that basically would disable it for my device).

They announced this back in 2019 (and it was under iOS, not specific to iPhone/iPad)…

Plex for iOS

Version 5.17 is now available NEW: Face ID / Touch ID can be enabled to login to PIN protected users. FIXED: Buffering alerts could be shown incorrectly when playing synced content. Correctly show how much of a music track is buffered. Fixed an issue where password autofill would only fill out the username field. Fixed an issue where the user image was positioned incorrect after accessing account settings. Fixed issues creating or modifying playlists when using multiple item selection, and…

And it used to be a toggle in the main Plex account on the device(s). However, over time the toggle disappeared but, as I mentioned, iPhone would prompt if you wanted to allow Face ID but the iPad is not.

Face ID for Plex is still working on my iPhone right now so I am a little concerned if I have to reinstall the OS and lose this functionality.

One possibility I was thinking is that it used to be there, I enabled it, I used it but then perhaps Plex removed support for it for iPads…so that when I re-installed it then it no longer works. But without a dev chiming in it is all theory