Failed to download XML for codec 'easyaudioencoder' and Decoder install failed: eac3_eae

Plex Media Server
1

Server Version#: 4.30.2
Player Version#: 8.3.1.19108 (android)
Unraid 6.8.3 - Plex Linux docker
Hardware encoding is enabled, P2000

Hello, I’ve notice when outside my home, some of my movies or tv shows do not play. the same can be said when i run the optimizer for those same movies. I ran the logs and i see two things of interest. fails to download or configure both the ‘easyaudioencoder’ and eac3_eae codec. I see my codec folder if I delete it or rename it, it will recreate the files so i don’t think its a permission issue. after deleting the codec folder for example, when i try to play a transcoded video with eac audio, it will create a folder called “EasyAudioEncoder-652-linux-x86_64.tmp” Would you have any recommendations?

Jul 16, 2020 18:08:58.265 [0x14d0df77a700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:09:00.112 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:09:00.260 [0x14d0dceb4700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:09:00.284 [0x14d0df77a700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:09:00.328 [0x14d0df77a700] WARN - SLOW QUERY: It took 340.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.360 [0x14d0757fb700] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.371 [0x14d0de741700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 51 items.
Jul 16, 2020 18:09:00.372 [0x14d0dceb4700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.386 [0x14d0df77a700] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 51 items.
Jul 16, 2020 18:11:33.653 [0x14d076602700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:11:34.027 [0x14d076602700] ERROR - Codecs: Failed to download XML for codec 'easyaudioencoder'
Jul 16, 2020 18:11:34.027 [0x14d076602700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:11:35.279 [0x14d076602700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:11:35.453 [0x14d0de942700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:11:35.470 [0x14d076602700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:11:35.527 [0x14d076602700] WARN - SLOW QUERY: It took 420.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.541 [0x14d0df9fc700] WARN - SLOW QUERY: It took 340.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.565 [0x14d0df77a700] WARN - SLOW QUERY: It took 290.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.578 [0x14d0de942700] WARN - SLOW QUERY: It took 240.000000 ms to retrieve 51 items.
Jul 16, 2020 18:11:35.579 [0x14d0de33f700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 51 items.
2 
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file

The issue is normally to do with how the mount is done - the EasyAudioEncoder binary gets extracted into temp directory and needs to have EXEC and not have NOEXEC

There is an old forum post here SOLUTION: Conversion failed. The transcoder exited due to an error

3

I read that but didnt understand it. they were mounting a CIFS share. I’m mounting a drive hosted on the same Unraid box. i tried changing my “access mode” set on the path from R/W slave to just R/W. not sure if this should be configured differently in Unraid. is this exec/noexec a file permission instead? i think i set my codec directory with the 777 permission. is there another directory i should be looking at?

4

I thought having the exec attribute and ensuring there is no noexec attribute are options for the mount in /etc/fstab - it is for whichever mount the temp directory is on

5

i dont have a /etc/fstab directory. maybe thats my issue?

i have my main directory Plex\Library\Application Support\Plex Media Server\

inside Plex Media Server i have my cache, codecs, diagnostics, logs, media, metadata, plug-in Support, Plug-ins.

should that etc directory be in my plex media server directory?

6

We do not have debug logging and only a log extract

I believe the downloaded EasyAudioEncoder binary goes into the temp directory and not in a Plex Media Server area - i do not know if it is /tmp on your environment

7

if i post the full Plex Media Server Log, would that help or maybe another log?

Jul 16, 2020 17:06:21.251 [0x14d0e6913700] INFO - Plex Media Server v1.19.4.2935-79e214ead - Docker Docker Container (LinuxServer.io) x86_64 - build: linux-x86_64 debian - GMT -04:00
Jul 16, 2020 17:06:21.251 [0x14d0e6913700] INFO - Linux version: 4.19.107-Unraid, language: en-US
Jul 16, 2020 17:06:21.251 [0x14d0e6913700] INFO - Processor Intel(R) Xeon(R) CPU E5-2650L v3 @ 1.80GHz
Jul 16, 2020 17:06:21.251 [0x14d0e6913700] INFO - /usr/lib/plexmediaserver/Plex Media Server
Jul 16, 2020 17:06:21.357 [0x14d0ef9abf40] INFO - OCSP: Successfully retrieved response from cache.
Jul 16, 2020 17:06:23.244 [0x14d0def45700] WARN - Crash: Crash reporting disabled
Jul 16, 2020 17:06:24.615 [0x14d0ddebc700] INFO - Refreshing paths watched by LibraryUpdateManager
Jul 16, 2020 17:06:27.001 [0x14d0ddaba700] WARN - Sync: sync list 40332681 belonging to user 1 (cdmaynard) has died of old age, ignoring
Jul 16, 2020 17:06:27.001 [0x14d0ddaba700] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Jul 16, 2020 17:06:27.883 [0x14d0dfdfe700] WARN - MyPlex: attempted a reachability check but we're not yet mapped.
Jul 16, 2020 17:06:33.865 [0x14d0dfdfe700] WARN - MyPlex: attempted a reachability check but we're not yet mapped.
Jul 16, 2020 17:06:37.867 [0x14d0dccb3700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:06:38.020 [0x14d0dcab2700] ERROR - Unknown metadata type: 
Jul 16, 2020 17:06:38.723 [0x14d0dc8b1700] ERROR - Unknown metadata type: 
Jul 16, 2020 17:06:38.819 [0x14d0dccb3700] INFO - [PlexRelay] Allocated port 31253 for remote forward to 127.0.0.1:32401
Jul 16, 2020 17:06:41.021 [0x14d0dc6b0700] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 16, 2020 17:06:41.021 [0x14d0dc6b0700] WARN - HTTP error requesting GET https://192-168-1-225.47b2959fc415405f9deb6b7d56ebcda4.plex.direct:32400 (7, Couldn't connect to server) (Failed to connect to 192-168-1-225.47b2959fc415405f9deb6b7d56ebcda4.plex.direct port 32400: No route to host)
Jul 16, 2020 17:06:41.022 [0x14d0de942700] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 16, 2020 17:06:41.022 [0x14d0de942700] WARN - HTTP error requesting GET https://192-168-1-50.8779cb6a0d11412e858ee3a4c43b285d.plex.direct:32400 (7, Couldn't connect to server) (Failed to connect to 192-168-1-50.8779cb6a0d11412e858ee3a4c43b285d.plex.direct port 32400: No route to host)
Jul 16, 2020 17:06:41.089 [0x14d0dffff700] ERROR - Unknown metadata type: 
Jul 16, 2020 17:06:42.634 [0x14d0dffff700] ERROR - Unknown metadata type: 
Jul 16, 2020 17:06:48.499 [0x14d0ded44700] WARN - NAT: PMP, timed out waiting for response.
Jul 16, 2020 17:06:51.500 [0x14d0ded44700] ERROR - Error issuing curl_easy_perform(handle): 28
Jul 16, 2020 17:08:14.734 [0x14d0df77a700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:08:15.335 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:08:15.335 [0x14d0df77a700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:08:15.335 [0x14d0df77a700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:08:15.934 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:08:16.796 [0x14d0dcab2700] ERROR - Unknown metadata type: mixed
Jul 16, 2020 17:08:16.796 [0x14d0dcab2700] ERROR - Unknown metadata type: mixed
Jul 16, 2020 17:08:17.515 [0x14d0dccb3700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:08:20.076 [0x14d0dccb3700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:11:56.163 [0x14d0dceb4700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:11:56.776 [0x14d0dceb4700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:11:56.776 [0x14d0dceb4700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:11:56.776 [0x14d0dceb4700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:11:57.408 [0x14d0dceb4700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:11:59.214 [0x14d0dceb4700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:12:01.936 [0x14d0dceb4700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:23:46.155 [0x14d0dceb4700] INFO - [PlexRelay] Allocated port 26209 for remote forward to 127.0.0.1:32401
Jul 16, 2020 17:28:08.071 [0x14d0dceb4700] WARN - SLOW QUERY: It took 300.000000 ms to retrieve 30 items.
Jul 16, 2020 17:28:20.085 [0x14d0dceb4700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:28:20.654 [0x14d0dceb4700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:28:20.654 [0x14d0dceb4700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:28:20.654 [0x14d0dceb4700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:28:21.319 [0x14d0dd4b7700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:28:22.889 [0x14d0dceb4700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:28:25.444 [0x14d0dceb4700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:28:28.327 [0x14d0dd4b7700] ERROR - Caught exception trying to stream file: /config/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/98/98925a6d6bace032eab9ca343c8be65ad9929464.jpg: write: protocol is shutdown
Jul 16, 2020 17:28:45.311 [0x14d0df77a700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:28:45.928 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:28:45.929 [0x14d0df77a700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:28:45.929 [0x14d0df77a700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:28:46.485 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:28:48.076 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:28:50.646 [0x14d0de741700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:31:42.169 [0x14d0de741700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:31:42.581 [0x14d0de741700] ERROR - Codecs: Failed to download XML for codec 'easyaudioencoder'
Jul 16, 2020 17:31:42.581 [0x14d0de741700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:31:43.155 [0x14d0de741700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:31:44.714 [0x14d0de741700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:31:47.345 [0x14d0de741700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:32:18.464 [0x14d0df77a700] ERROR - Unknown metadata type: mixed
Jul 16, 2020 17:32:18.464 [0x14d0df77a700] ERROR - Unknown metadata type: mixed
Jul 16, 2020 17:32:22.257 [0x14d0dc8b1700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:32:22.630 [0x14d0dc8b1700] ERROR - Codecs: Failed to download XML for codec 'easyaudioencoder'
Jul 16, 2020 17:32:22.630 [0x14d0dc8b1700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:32:23.483 [0x14d0de741700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:32:25.105 [0x14d0dc8b1700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:32:27.664 [0x14d0dc8b1700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:32:44.254 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:32:44.254 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:44.254 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:32:44.256 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:32:44.256 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:44.256 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:32:44.259 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:32:44.259 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:44.259 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:32:44.264 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:32:44.264 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:44.264 [0x14d0dc8b1700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:32:48.847 [0x14d0df77a700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:48.849 [0x14d0df77a700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:48.851 [0x14d0df77a700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:48.857 [0x14d0df77a700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:32:53.541 [0x14d0df77a700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:32:53.826 [0x14d0de741700] WARN - QueryParser: Invalid field 'IncludeExternalMedia' found, ignoring.
Jul 16, 2020 17:32:53.831 [0x14d0df77a700] WARN - QueryParser: Invalid field 'IncludeExternalMedia' found, ignoring.
Jul 16, 2020 17:33:07.916 [0x14d075dfe700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jul 16, 2020 17:34:39.239 [0x14d0df77a700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:34:39.832 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:34:39.832 [0x14d0df77a700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:34:39.832 [0x14d0df77a700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:34:40.253 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:34:41.615 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:34:43.982 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:36:33.748 [0x14d0e6712700] WARN - JobManager: Could not find job for handle 414
Jul 16, 2020 17:38:19.943 [0x14d0de540700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jul 16, 2020 17:39:03.934 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:39:03.934 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:39:03.934 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:39:03.936 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:39:03.936 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:39:03.936 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:39:03.938 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:39:03.939 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:39:03.939 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:39:03.943 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'promoted' found, ignoring.
Jul 16, 2020 17:39:03.943 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jul 16, 2020 17:39:03.943 [0x14d0dcab2700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Jul 16, 2020 17:39:05.612 [0x14d0df9fc700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:39:25.149 [0x14d077dfe700] INFO - Library section 1 (Movies) will be updated because of a change in '"/movies/Plex Versions"/Custom_ Android 901'
Jul 16, 2020 17:39:30.275 [0x14d075fff700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:39:30.924 [0x14d0dc6b0700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:39:39.926 [0x14d075fff700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:39:40.158 [0x14d076803700] WARN - QueryParser: Invalid field 'IncludeExternalMedia' found, ignoring.
Jul 16, 2020 17:39:40.167 [0x14d0ded44700] WARN - QueryParser: Invalid field 'IncludeExternalMedia' found, ignoring.
Jul 16, 2020 17:40:07.552 [0x14d075fff700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:40:08.166 [0x14d075fff700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:40:08.166 [0x14d075fff700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:40:08.166 [0x14d075fff700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:40:08.570 [0x14d075fff700] WARN - Denying access to transcode of key /library/metadata/11929 due to terminated session
Jul 16, 2020 17:40:10.011 [0x14d0deb43700] WARN - Denying access to transcode of key /library/metadata/11929 due to terminated session
Jul 16, 2020 17:40:12.351 [0x14d076803700] WARN - Denying access to transcode of key /library/metadata/11929 due to terminated session
Jul 16, 2020 17:41:56.435 [0x14d0deb43700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:41:56.489 [0x14d0757fb700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jul 16, 2020 17:41:56.551 [0x14d0dfdfe700] ERROR - Session 0x14d0bc90a730 terminated
Jul 16, 2020 17:43:30.053 [0x14d077dfe700] INFO - Library section 1 (Movies) will be updated because of a change in '"/movies/Plex Versions/Custom_ Android 901"/The Emperor's New Groove (2000).mp4.version'
Jul 16, 2020 17:43:31.091 [0x14d075dfe700] WARN - SLOW QUERY: It took 960.000000 ms to retrieve 1 items.
Jul 16, 2020 17:43:31.092 [0x14d0dc6b0700] WARN - SLOW QUERY: It took 970.000000 ms to retrieve 1 items.
Jul 16, 2020 17:43:35.167 [0x14d0de741700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:43:35.975 [0x14d0ded44700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:49:08.938 [0x14d0de741700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:49:34.891 [0x14d0dc4af700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:49:40.312 [0x14d0de741700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:50:27.673 [0x14d0de741700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:52:11.209 [0x14d0dc4af700] INFO - AutoUpdate: no updates available
Jul 16, 2020 17:52:13.480 [0x14d075bfd700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:52:14.067 [0x14d075bfd700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:52:14.067 [0x14d075bfd700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:52:14.068 [0x14d075bfd700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:52:15.389 [0x14d0dc4af700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:52:15.596 [0x14d0df77a700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:52:15.692 [0x14d0df77a700] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 51 items.
Jul 16, 2020 17:52:15.702 [0x14d074ff7700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 51 items.
Jul 16, 2020 17:52:15.704 [0x14d0dc4af700] WARN - SLOW QUERY: It took 300.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:15.712 [0x14d0751f8700] WARN - SLOW QUERY: It took 260.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:27.125 [0x14d0751f8700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:52:34.920 [0x14d0dc4af700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:52:34.922 [0x14d0ddaba700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:52:34.974 [0x14d0dc4af700] WARN - SLOW QUERY: It took 430.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:34.976 [0x14d0ddaba700] WARN - SLOW QUERY: It took 440.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:34.977 [0x14d075bfd700] WARN - SLOW QUERY: It took 450.000000 ms to retrieve 51 items.
Jul 16, 2020 17:52:34.980 [0x14d0755fa700] WARN - SLOW QUERY: It took 350.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:35.009 [0x14d0de33f700] WARN - SLOW QUERY: It took 220.000000 ms to retrieve 50 items.
Jul 16, 2020 17:52:54.961 [0x14d0755fa700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:53:01.295 [0x14d0755fa700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:53:01.993 [0x14d0755fa700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:53:01.994 [0x14d0755fa700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:53:01.994 [0x14d0755fa700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:53:02.696 [0x14d0755fa700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:53:02.889 [0x14d0deb43700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:53:02.915 [0x14d074ff7700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:53:02.980 [0x14d074ff7700] WARN - SLOW QUERY: It took 520.000000 ms to retrieve 50 items.
Jul 16, 2020 17:53:02.987 [0x14d0de33f700] WARN - SLOW QUERY: It took 380.000000 ms to retrieve 50 items.
Jul 16, 2020 17:53:02.997 [0x14d0dc6b0700] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 51 items.
Jul 16, 2020 17:53:03.004 [0x14d0df77a700] WARN - SLOW QUERY: It took 310.000000 ms to retrieve 50 items.
Jul 16, 2020 17:53:03.015 [0x14d075bfd700] WARN - SLOW QUERY: It took 220.000000 ms to retrieve 51 items.
Jul 16, 2020 17:55:54.309 [0x14d0755fa700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 17:55:54.894 [0x14d0755fa700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 17:55:54.894 [0x14d0755fa700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 17:55:54.894 [0x14d0755fa700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 17:55:56.398 [0x14d0755fa700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 17:55:56.730 [0x14d0755fa700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:55:56.742 [0x14d0dcab2700] ERROR - Unknown metadata type: folder
Jul 16, 2020 17:55:56.791 [0x14d0dcab2700] WARN - SLOW QUERY: It took 320.000000 ms to retrieve 50 items.
Jul 16, 2020 17:55:56.798 [0x14d0755fa700] WARN - SLOW QUERY: It took 410.000000 ms to retrieve 50 items.
Jul 16, 2020 17:55:56.846 [0x14d0dcab2700] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 51 items.
Jul 16, 2020 17:55:56.864 [0x14d0de741700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
Jul 16, 2020 17:55:56.872 [0x14d0df9fc700] WARN - SLOW QUERY: It took 280.000000 ms to retrieve 50 items.
Jul 16, 2020 17:57:12.788 [0x14d0dfdfe700] WARN - Deleted file "/tmp/logs.zip4cd4641b-2d9b-455c-a25c-89ebcab849cf" after connection reset
Jul 16, 2020 18:06:24.616 [0x14d0dc8b1700] INFO - It's been 4787 seconds, so we're starting scheduled library update for section 3 (Music)
Jul 16, 2020 18:06:24.616 [0x14d0dc8b1700] INFO - It's been 8381 seconds, so we're starting scheduled library update for section 2 (TV Shows)
Jul 16, 2020 18:06:24.713 [0x14d076602700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:24.742 [0x14d076803700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:24.754 [0x14d076602700] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:24.805 [0x14d076803700] WARN - SLOW QUERY: It took 550.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:24.816 [0x14d0ddaba700] WARN - SLOW QUERY: It took 400.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:24.827 [0x14d076602700] WARN - SLOW QUERY: It took 310.000000 ms to retrieve 51 items.
Jul 16, 2020 18:06:24.837 [0x14d0755fa700] WARN - SLOW QUERY: It took 310.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:24.841 [0x14d076200700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 51 items.
Jul 16, 2020 18:06:25.390 [0x14d0751f8700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:25.442 [0x14d0751f8700] WARN - SLOW QUERY: It took 220.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:25.464 [0x14d076602700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:25.500 [0x14d075fff700] WARN - SLOW QUERY: It took 310.000000 ms to retrieve 51 items.
Jul 16, 2020 18:06:25.505 [0x14d076602700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:34.026 [0x14d0751f8700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:34.069 [0x14d0ddaba700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:34.123 [0x14d0ddaba700] WARN - SLOW QUERY: It took 410.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:34.133 [0x14d0dd4b7700] WARN - SLOW QUERY: It took 340.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:34.137 [0x14d076602700] WARN - SLOW QUERY: It took 320.000000 ms to retrieve 51 items.
Jul 16, 2020 18:06:34.154 [0x14d075fff700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:48.642 [0x14d0de540700] WARN - NAT: PMP, timed out waiting for response.
Jul 16, 2020 18:06:51.643 [0x14d0de540700] ERROR - Error issuing curl_easy_perform(handle): 28
Jul 16, 2020 18:06:53.914 [0x14d076803700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:06:54.520 [0x14d076803700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 18:06:54.521 [0x14d076803700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 18:06:54.521 [0x14d076803700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:06:55.764 [0x14d076803700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:06:55.943 [0x14d076803700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:55.968 [0x14d0dc8b1700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:06:56.012 [0x14d0dc8b1700] WARN - SLOW QUERY: It took 350.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:56.053 [0x14d0759fc700] WARN - SLOW QUERY: It took 420.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:56.058 [0x14d076803700] WARN - SLOW QUERY: It took 390.000000 ms to retrieve 51 items.
Jul 16, 2020 18:06:56.060 [0x14d075fff700] WARN - SLOW QUERY: It took 350.000000 ms to retrieve 50 items.
Jul 16, 2020 18:06:56.071 [0x14d0dc8b1700] WARN - SLOW QUERY: It took 280.000000 ms to retrieve 51 items.
Jul 16, 2020 18:08:04.077 [0x14d0dd4b7700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:08:04.461 [0x14d0dd4b7700] ERROR - Codecs: Failed to download XML for codec 'easyaudioencoder'
Jul 16, 2020 18:08:04.461 [0x14d0dd4b7700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:08:05.207 [0x14d0dd4b7700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:08:05.380 [0x14d0dd4b7700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:08:05.406 [0x14d075dfe700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:08:05.457 [0x14d075dfe700] WARN - SLOW QUERY: It took 410.000000 ms to retrieve 50 items.
Jul 16, 2020 18:08:05.484 [0x14d0ded44700] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 51 items.
Jul 16, 2020 18:08:05.489 [0x14d075fff700] WARN - SLOW QUERY: It took 370.000000 ms to retrieve 50 items.
Jul 16, 2020 18:08:05.496 [0x14d0dd4b7700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
Jul 16, 2020 18:08:58.265 [0x14d0df77a700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - Unzip: could not set executable bit on output file
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - CodecManager: failed to extract zip
Jul 16, 2020 18:08:58.837 [0x14d0df77a700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:09:00.112 [0x14d0df77a700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:09:00.260 [0x14d0dceb4700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:09:00.284 [0x14d0df77a700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:09:00.328 [0x14d0df77a700] WARN - SLOW QUERY: It took 340.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.360 [0x14d0757fb700] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.371 [0x14d0de741700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 51 items.
Jul 16, 2020 18:09:00.372 [0x14d0dceb4700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
Jul 16, 2020 18:09:00.386 [0x14d0df77a700] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 51 items.
Jul 16, 2020 18:11:33.653 [0x14d076602700] INFO - CodecManager: obtaining EAE
Jul 16, 2020 18:11:34.027 [0x14d076602700] ERROR - Codecs: Failed to download XML for codec 'easyaudioencoder'
Jul 16, 2020 18:11:34.027 [0x14d076602700] ERROR - Error configuring transcoder: Decoder install failed: eac3_eae
Jul 16, 2020 18:11:35.279 [0x14d076602700] WARN - Denying access to transcode of key /library/metadata/12114 due to terminated session
Jul 16, 2020 18:11:35.453 [0x14d0de942700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:11:35.470 [0x14d076602700] ERROR - Unknown metadata type: folder
Jul 16, 2020 18:11:35.527 [0x14d076602700] WARN - SLOW QUERY: It took 420.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.541 [0x14d0df9fc700] WARN - SLOW QUERY: It took 340.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.565 [0x14d0df77a700] WARN - SLOW QUERY: It took 290.000000 ms to retrieve 50 items.
Jul 16, 2020 18:11:35.578 [0x14d0de942700] WARN - SLOW QUERY: It took 240.000000 ms to retrieve 51 items.
Jul 16, 2020 18:11:35.579 [0x14d0de33f700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 51 items.
8

You have disabled debug logging

Where is the temp directory that docker is using mounted ?
What is that path ?
How is it mounted ?

9

I confirmed debug was enabled, I turned on verbose for giggles. i didn’t see any change in the log generated for the Plex Media Server log. the other logs showed the verbose and debug references.

there is a tmp directory in the docker but its not something i am mounting and i dont have anything configured to use it as far as my configuration goes. ssh shows it has a single folder in it “pms-7dba296c-c029-4ebc-a338-6c57c56d528e” nothing is in that directory. i do have my transcodes mounted to my Unraid servers /tmp directory which is a RAM space. when I transcode working videos, i can see files/folders being created and deleted in that directory. My appdata is mounted using unassigned drives. its path is /mnt/disks/PlexSSD/Plex.

i dont think this is what you are asking for but this is how i have my mounts configured.

/music <-> /mnt/user/Media/music
/transcode <-> /tmp
/config <-> /mnt/disks/PlexSSD/Plex
/movies <-> /mnt/user/Media/movies
/tv <-> /mnt/user/Media/tv

10

Upload full logs zip File captured after relaunch of Plex media server and getting the error

And list directory showing full permissions and ownership of
/tmp
/transcode

11

how is this mounted ?

/config <-> /mnt/disks/PlexSSD/Plex

can you make sure you have exec and not have noexec on the mount attributes

and please do not disable debug logging when you need to report issues and always attach the full logs zip rather than extracts - otherwise we waste a lot of time guessing of what might be the issue

12

I didn’t relies I could upload the zip file. see attached. i have the /config mounted with the access mode set to Read/Write. attached screenshot

image
image965×518 28.1 KB

Plex Media Server Logs_2020-07-23_12-08-07.zip (1.2 MB)

13

What gui interface is that ?
Is there an execute option as well as read write for the mount ?

Can you locate the /etc/fstab on the Linux system -I believe all mounts store the info there

14

I am mobile till later so cannot look at logs now

15

Looked at the logs and they are no good.

Did you see my comment earlier - here

You have disabled debug logging

and did you look at the support article I linked covering debug logging for Plex Media Server
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

and i would like to know what gui interface was being used for the mount and if there is an option for Execute as well as READ/WRITE

and could you look for the /etc/fstab file and see what it has for that mount

16

I am running Plex in a Dock which runs off of Unraid. that screenshot is of the docker configuration. if i go into the shell of Unraid i see the file you are talking about, i did a nano fstab and this is what i get. nothing related to the mount. docker probably uses something else to mount with.

image
image1108×240 20.4 KB

ill need more time to see how to view the docker itself, i can ssh into it but i cant view the file with the nano command, maybe there is another editor.

is there another spot to have debug enabled, this is what it has been configured for all of today.

image
image856×584 170 KB

17

i did have the general tab, that debug unchecked. i confused it with the debug tab. must be for something else.

Plex Media Server Logs_2020-07-23_12-08-07.zip (1.2 MB)

18

Is it our Plex Media Server docker ? see https://github.com/plexinc/pms-docker/blob/master/README.md

If not, can you find out how to ensure the mount has EXEC attribute

This is an old post from a user

I installed the Plex container on a partition mounted with “noexec”, which prevented many Plex functions from running properly. I change “noexec” to “exec” in the /etc/fstab and everything seems to be working fine.

Another user post

You don’t say where the container path /config is mapped to. But wherever that is, the drive it is on, must be mounted with the exec option. If the drive is mounted noexec, then the transcoders will not run.

So you need to look into that and as far as I know, we need to see an entry in /etc/fstab for your mount confirming that EXEC is set and there is no NOEXEC attribute for the volume

Yes it is for something else - it says “Plex Web” - not “Plex Media Server”
Logs still no good. Did you restart the server after enabling debug logging in general settings ? did you save changes after enabling ?

19

unraid has a community app store which the community maintains. this is the docker i installed.
image
when i go to the support page, it takes me here https://forums.unraid.net/topic/40463-support-linuxserverio-plex-media-server/
they reference this as the github source https://github.com/linuxserver/docker-plex

ill research the noexec question. attached is the new log after rebooting the docker and attempting a failed video.

Plex Media Server Logs_2020-07-23_15-50-30.zip (1009.8 KB)

20

Thanks for the logs

Unzip: could not set executable bit on output file

So the unzipping and setting the executable permission bit that failed was to be below this path

/config/Library/Application Support/Plex Media Server/Codecs/

so you need to make sure that /config is mounted on a volume that has EXEC and does not have NOEXEC as per the comments i pasted earlier from a number of users

May be you can ask in the UNRAID forum you linked earlier - and when you find the solution, please report back