Files Become 0 Bytes and Removed from Library Randomly (Red Trash Can) Shield Pro Ext. HDD ExFat

Plex Media Server NAS & Devices
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I’m using the latest Plex server with a Western Digital external HDD (16TB) with roughly 250 Movie Files loaded through a Nvidia Shield Pro into a LG G3 TV.

Everything is Awesome!.. 4K Cinema, Surround Sound, transcoding and loading is all good! the lot, I’m happy…However the one thing that everyone hates is happening, and keeps happening: Data Loss.

Randomly movies are going from a normal say 80-100GB size down to 0 bytes and a trash can is shown on the movie tile in Plex and can’t be played (Data Loss). I deliberately signed up because I couldn’t find anything online for a month searching about this…The WD drive is formatted ExFat and I’m a bit miffed and can’t figure it out.

Server Version#: 4.132.3

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ExFat is a non-journaling filesystem, and is known for having corruptions that can not be repaired

This is not related to Plex.

I can only recommend you switch filesystem to like NTFS or Ext4 depending on your environment

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Great, thanks for the tip. I’ll reformat the drive and see, however people online have said the opposite and encountered issues with NTFS also…But at least I can give this a try…Thanks!

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This ended up not solving the Plex issue… I bought a new WD 16 TB HDD formatted NTFS and had exactly the same issue happen with my media movies when connected to Plex. It’s clearly not a drive issue. Files play fine though LG G3 TV. Issue unfortunately is with Plex.

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Plex do NOT change file size of medias to 0 bytes!

So this NOT a Plex issue

Are you perhaps detaching the HDD from your shield or PC simply by unplugging the drive?

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This could be it, I’ve had to transfer files across, I might have all the movies on the drive and then attach it and leave it. Thank you.

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You are welcome, and still suggest not using ExFat!

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And you need to detach the USB drive properly, in order to make sure all write actions are actually written, and not just in cache

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Cheers!

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You can enable file sharing on the Nvidia Shield, then transfer files from your PC to the Shield over the network.

Doing so would alleviate the need to connect/disconnect the USB drive.

See How do I share SHIELD TV folders with a PC?

storage

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