Fios G1100 and Plex Media Server remote access not available outside of network (but flashes green first)

Plex Media Server Desktops & Laptops
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Server Version#: 1.13.5.5332
Player Version#:

I have port forwarded the router to the specifications i read in a forum
I had to disable uPnP port forwarding and use manual port forwarding.

My Plex server runs on a Windows 7 machine with a static IP and the Plex server was manually set to port 32400 (Settings > Server > Connect). I only have one Plex server running and am not behind a double-NAT.

These settings are for a Verizon FiOS Quantum Gateway router (FiOS-G1100), so adjust accordingly.

Firewall > Port Forwarding > Add

      Select the IP of your Plex server from the drop down menu

From the ‘Application To Forward…’ drop down menu, Choose ‘Custom Ports’ > Click the ‘Advanced>>’ button

Under ‘Protocol’, choose ‘TCP’ > Under ‘Source Ports’, choose ‘Any’ > Under ‘Destination Ports’, choose ‘Specify’ and type 32400 in the text box.

Under ‘Forward to Port’, choose ‘Specify’ and type in 32400 in the text box > Under ‘Schedule’, choose ‘Always’ > click ‘Add’.

Repeat for UDP. I generally have to keep TCP and UDP port forwards separate. I get inconsistent performance by choosing ‘Both’ under ‘Protocol’.

In the port forward map, it should look similar to this (buth with your Plex server’s local IP address):

192.168.1.1:32400 Destination Ports 32400

                                                  TCP Any -> 32400

even after doing this the PMS still goes green then immediately back to red…At a total loss here and ready to throw the G1100 in the garbage
never had this issue with the Actiontec
even had these servers running proper a day ago and all of a sudden they crapped out
Any help very much welcome

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Also to note i have logged out of PMS and logged back in as well as shut down the computer and rebooted.
I also notice that the connection times out on the public IP with port 32400 despite the fact that i think i have it open
i have a second PMS running on port 32402 and that connection also times out and i cant get that one to stay green outside the network either

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I’m having the exact problem. The PMS goes green for a couple of seconds and then it goes to red. I can only temporarily fix it by restarting my modem/router and rebooting my computer but then later in the day the PMS is red again. I’m a Plex Pass subscriber and I’m really getting tired of this.

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Yea same I roboooted router and i got them green but I know it doesn’t last

The temporary fix won’t cut it. I am a Plex pass member as well but I am not sure if it’s fios or Plex that’s the issue

It’s incredibly frustrating and a Fix is def needed

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I have this same router and I remember I had problems with the port forwarding rules after having used an Actiontec since first getting FiOS nearly 11 years ago.

I remember having to futz for a bit before getting Plex working again when I got the G1100 as well. Here’s how it’s currently set up.

Port Forwarding (no UDP settings here!):
27%20PM

Port Triggering (I think this is the default stuff):

08%20PM
Screen Shot 2018-09-01 at 7.23.08 PM.png1040×340 29 KB

Hope this helps!

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I’m having exactly the same issue, I’ve even gone as far a as re install plex and still no joy, it’s driving me mad.

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Same for me as well. Verizon FiOS with Quantum Router and Western Digital My Cloud PR4100.

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@sa2000 i am trying to follow your instructions for port forwarding but running into the same problem listed by these Plex users with the same router as me.

Any help would be appreciated.

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Please check the following thread. I was having the same issue and there are a few settings you need to do in order for remote access to work with this router. It has all of the settings you will need to put in. Post 109 is the one to look for.

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