FireTV 4k "An error occurred..."

Hello Folks,

regarding to the topic Important information about Plex for smart TVs after September 30, 2021 I just found out that you can´t use secure connections anymore on every Fire TV Device. I tried it with several Devices:

  • Fire TV Stick 4k (1st Gen)
  • Fire TV Stick 4k (2nd Gen)
  • Fire TV Cube (1st Gen)
  • Fire TV Cube (2nd Gen)

On each Device I have installed PMS Client Version 8.23.2.28087 (9f2ee47b). The Server itself is on Version 1.24.3.5033.

The Server runs on a dedicated Host outside my network, until the 1st of October everything was working fine. Since then I receive the error message mentioned in the topic of this thread and by the Topic opener.

Everything else (which is using the new Root Certificate) on the Fire TV Devices are working properly and fine with secure connections except Plex. I need to set “Unsecure connections” to “Always” to be able to use Plex.

That cannot be the solution from Plex! Nowadays almost no one and nothing is using secure connections. Even on Smart TVs from Samsung with newer Platform-Version the Plex Client isn´t running anymore with secure connections.

Do Plex really wan´t to open up a security Issue by making the users use insecure connection whithout any ssl-encryption? Hopefully I don´t think so… yet.

Please fix this!