Server Version#: 1.43.2.10687
Player Version#: 2026.11.0
The new FireTV App is buggy - Slow to load certain pages, slow to scroll or navigate, even on the latest FireTV stick, with minimal memory usage.
When navigating shows or playlists, it is sometimes not possible to go back to the Plex homescreen. The back button on the remote does not respond, no option on screen to go back. I am regularly having to force stop the application in order to reset.
Clearly the new app needed further QA testing before deployment.
Same issues on FireTV cube. The app is almost unusable and I have to force stop or reboot the FireTV daily because I get stuck in a show and can’t go back to other shows.
You guys should be ashamed of the garbage app you shipped under our nose. I would like a toggle to turn off the new experience asap. For now, Im reverting and locking down updates.
This update is garbage! All my videos buffer and won’t play. The same videos that played fine before the update! Does Plex actually test anything before forcing updates on users? Or do you guys just wing it? Those responsible should be fired! This will now cause so many Plex users to waste countless hours trying to work around!
@plex are we getting a fix or not??? Seriously how do you expect us paying Plex customers to be content with this garbage of an update!??? I use Plex on an everyday basis and for the last few weeks I been struggling to get the darn app working! I am having to resort to watching off Emby. Defeats the whole purpose of having Plex when I actually paid for the life time subscription. Please sort it out! Or revert back to the previous version before this gid awful update
UPDATE: I wouldn’t bother with VidHub, you can only access one media source at any given time (e.g. select your Plex server, then browse the libraries and if you want your Jellyfin libraries, you have to switch to your Jellyfin server, then browse the libraries). There’s also no shuffle ability. Might be good for others, but I’d rather just use 2 different apps vs this one.
I ended up installing Jellyfin alongside my Plex install, just so I could have the ability to skip around when playing shuffled content. Now with the Plex player usability issues in my Fire TV cube, I’m going to try to sideload the Vidhub player and see how well it works, because it can aggregate Plex and Jellyfin libraries.
Yes I know I can revert back but doing so means I cannot hot key the Plex app on my remote as it’s a side loaded app. Comments like this is what makes Plex not take any actions. They think us the customers won’t bother as we can side load a previous version. The whole purpose of having an update is to “update” the app to a better standard
I have the same issue with the BACK button so I’m attaching a sanitized version of the debug logs for the DEV team to have a better idea of what’s goin on. I also asked AI to review the logs and it provided some info that might be useful for the DEV team.
Note: If you need the original full version of the logs that includes my personal data please message me directly.
Below is the AI Analysis of my FireTV Plex Client Debug Logs
Verdict: this does not look like the Back button failing on the remote. Plex is receiving the Back key events. It looks more like the Plex Fire TV app’s UI/input handler is getting into a bad state.
The big red flags I see:
Back button is being received
Example from log0.txt around 10:24 AM:
[KeyHandler] Intercepted key event back (4).
[KeyHandler] Intercepted key event back (4).
...
There are 12 Back events in about 1.2 seconds, so the remote/app input path is working.
Then the app starts receiving a flood of Select presses
Immediately after that, the log shows about 94 Select events between 10:24:18 and 10:24:23:
That usually happens when someone is hammering the remote because the UI is not responding, or the remote/button repeat is going nuts. Either way, Plex is seeing the keys.
The key-handler listener count goes negative
This is the nastiest clue:
[KeyHandler] Unsubscribed from key events, -1 listeners still active.
I saw that multiple times, including around 10:28, 10:42, and earlier around 04:01/04:06. A negative listener count is not normal. That screams app-side state bug / input-handler cleanup bug.
Tons of Plex timeline errors
I counted 1,236GET 400 errors to:
/:/timeline
The client is reporting playback progress where time is slightly past the item duration, for example:
duration=783282
time=783403
state=paused
So Plex is repeatedly trying to report progress for an episode that is already effectively past the end. That fits with the app getting stuck around end-of-video / post-play / autoplay / paused-after-end behavior.
Server connectivity looks fine
The app keeps successfully reaching your Plex server at 192.168.0.7 with GET 200 responses. So I would not chase this as a Plex server/network problem first.
Bottom line: yes, the logs show Plex receiving the Back button. The failure is after that — Plex’s Fire TV app appears to be getting stuck in a broken UI/input/playback state, likely around post-play or end-of-episode handling.
I have 3 samsung televisions, each with a fire tv cube attached. At first, i thought it was my main TV downstairs having a remote issue where the back button wouldn’t navigate to the previous screen, but the next night, i had the same problem on the bedroom tv. I then tried the guest room tv and the same there. Since the update has to be the problem, it needs fixing ASAP.
I’ve been a plex user since the beginning and have had a lifetime subscription forever. I’m very disappointed that testing wasn’t fully done prior to this release.
The front end differences i can live with, but functionalities i cannot.
Same, back button seems stop working (sometimes) after you go back to the the Fire TV Home, and go back into Plex - so you’re stuck on the page for whatever content you were last consuming. Only way to fix is is to reboot.
