First failed server auto-update (After upgrading to PMS 64bit)

Plex Media Server Desktops & Laptops
1

I’ve been using Plex for many years and today had my first failed server upgrade. I believe this is my first auto-update since manually running the 64bit PMS installer.

I’m not sure what is normal logs verbosity but poking around the logs, I’m seeing errors like:

[6968] ERROR - Sync: failed to get status for sync list 63976406, sync item 49806005
[4188] WARN - [DatabaseFixups] Held transaction for too long
[10448] ERROR - Unknown metadata type:
[12372] ERROR - [Req#7f] AutoUpdater failed (30006)
[12372] ERROR - [Req#7f] Could not connect to the Update Service (30006)

ERROR (networking:196) - Error opening URL ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’

Server Version#: Version 1.29.1.6260 → Version 1.29.1.6276
Player Version#: Version 4.91.2

Plex Media Server Logs_2022-10-04_22-07-16.zip (1.5 MB)

2

I’ve had this same issue since the plex 64 bit beta…

I have two servers and both have the same issue. will provide logs.

Nov 01, 2022 11:01:05.873 [3428] INFO - Plex Update Service v1.29.2.6334-817e19b35 - Microsoft PC x64-x64 - build: windows-x86_64
Nov 01, 2022 11:01:05.873 [3428] INFO - Windows version: 6.2 (Build 9200), language en-US
Nov 01, 2022 11:01:05.873 [3428] INFO - 6 2112 MHz processor(s): Architecture=9, Level=6, Revision=40458 Processor Identifier=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel
Nov 01, 2022 11:01:05.873 [3428] DEBUG - “C:\Program Files\Plex\Plex Media Server\Plex Update Service.exe”
Nov 01, 2022 11:01:05.869 [6932] DEBUG - Main Thread
Nov 01, 2022 11:01:05.869 [6932] DEBUG - Creating UpdateService singleton
Nov 01, 2022 11:01:05.870 [10612] DEBUG - Win32Service::serviceMain: RegisterServiceCtrlHandlerEx
Nov 01, 2022 11:01:05.870 [10612] DEBUG - Win32Service::sendServiceStartPending - SERVICE_START_PENDING
Nov 01, 2022 11:01:05.870 [10612] DEBUG - Win32Service::serviceMain: Call initialize()
Nov 01, 2022 11:01:05.871 [10612] DEBUG - UpdateService::initialize: Plex Update Service
Nov 01, 2022 11:01:05.871 [10612] DEBUG - Win32Service::serviceMain: Finished initialize()
Nov 01, 2022 11:01:05.871 [10612] DEBUG - Win32Service::sendServiceRunning - SERVICE_RUNNING
Nov 01, 2022 11:01:05.871 [10612] DEBUG - Win32Service::serviceMain: Call run()
Nov 01, 2022 11:01:05.871 [10612] DEBUG - Running Plex Update Service
Nov 01, 2022 11:01:05.871 [10612] DEBUG - Attempting to delete stale update file.
Nov 01, 2022 11:01:05.880 [10612] DEBUG - Listening for remote procedure calls…

3

I use the Plex Service utility to run PMS at startup - updates worked without issue with 32bit PMS, and has to be updated manually with 64bit. I had to move Plex over the weekend and read on the Plex Service doc that the upgrade path is to manually stop the service > run the installer > start the service.
Maybe this is by design… just odd that it worked automatically with 32 bitness.

4

In which case you will have to update this utility first. It simply isn’t aware of a 64bit server version unless you update it.

5

I tried that when I had to reload/migrate the server this weekend after a boot drive failure.

Fresh install of Win10 OS, fresh install of 64bit PMS and latest version of Plex Service utility.

Then a new version of PMS released (yesterday) but auto-update failed. I manual update without issue.

6

Same for me, I was using plex service about 4 months ago but stopped for two reasons

  1. I wanted to move to 64 bit. - All my crashes stopped.
  2. the service can not take advantage of hardware transcoding.
7

I don’t think you can use auto-updates with the service wrapper.

I can only point you to this thread where a user is reporting that it worked for him: Auto-update broken after switching to 64 bit

8

So i’m not saying I resolved the issue but I defenetly found a problem I’m currently deleting 100gigs of 12kb files…Setup Plex.html.tmp.016bcac3-c5bf-441b-bab6-2aed71165a7b
image

9

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