FLAC files not transcoding for iOS

General Discussions
1

Hi,

I’ve had a bit of a search for this but can’t pull up anything relevant. Since I recently updated Plex on my server (it’s on the latest now) or possibly the 3rd Oct app update, I cannot get it to stream FLAC files to my iPhone or iPad while they’re on the same network. MP3 files work fine. If I take my phone out, or switch my WiFi off and let it use cell data, PlexTranscode.exe kicks in as you’d expect with an unsupported format (i.e. FLAC on iOS) and playback works OK. For some reason it doesn’t attempt to transcode when the devices are on the local network, and the player on the iPhone or iPad just freezes until I choose another item to play.

I tried turning off Direct Play and Direct Streaming hoping this would help force it to transcode - nope. I re-added the files to a new library in case there was some issue there - same results. I guess it’s presenting the FLAC to the player?

Any suggestions/similar experiences?

2

Same for me on my iPad. I think it started with iOS 10 but it may have been a Plex server update too. Not sure.

But for me it’s more. I can’t play movies with any DTS-encode. Dolby Digital is working though. So something is wrong that’s for sure.

3

Ah I didn’t think about the iOS update as well… Unfortunately I’ve updated both iOS devices I have at my disposal already so can’t test it :confused:

4

Some relevant server log lines:

Oct 17, 2016 22:05:54.729 [1760] DEBUG - Found session GUID of 5A76B568-9F0D-4BC2-B0DC-9F191C056F43 in session start.
Oct 17, 2016 22:05:54.729 [1760] WARN - ClientProfileExtra: invalid directive: add-transcode-target(type=musicProfile&context=streaming&protocol=hls&container=mpegts&audioCodec=aac) add-direct-play-profile(type=musicProfile&container=mp4&audioCodec=alac)
Oct 17, 2016 22:05:54.729 [1760] WARN - ClientProfileExtra: ignoring directive: add-transcode-target(type=musicProfile&context=streaming&protocol=hls&container=mpegts&audioCodec=aac) add-direct-play-profile(type=musicProfile&container=mp4&audioCodec=alac)
Oct 17, 2016 22:05:54.729 [1760] WARN - TranscodeUniversalRequest: at least one profile extra directive could not be read
Oct 17, 2016 22:05:54.729 [1760] DEBUG - TranscodeUniversalRequest: using augmented profile iOS
Oct 17, 2016 22:05:54.729 [1760] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/78839?checkFiles=1
Oct 17, 2016 22:05:54.729 [1760] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Oct 17, 2016 22:05:54.729 [1760] DEBUG - Auth: Came in with the master token, authorization succeeded.
Oct 17, 2016 22:05:54.729 [1760] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: analyzing media item 71793
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: Stars: Direct Playing due to no transcode profile
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: Stars: Direct Play is disabled
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: Stars: media must be transcoded in order to use the hls protocol
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: Stars: no direct play music profile exists for http/flac/flac
Oct 17, 2016 22:05:54.729 [1760] DEBUG - MDE: Stars: selected media 0 / 71793
Oct 17, 2016 22:05:54.729 [1760] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

5

Just to reiterate, the file is fine, this is affecting all FLAC files I have. Don’t really get how it appears it wants to transcode but fails and yet it’s happy enough to do it remotely, just not on the LAN.

6

Well ■■■■ me i guess

7

same problem here, i dont know if its the IOS 10 though, as i have two different plex servers. One that i havent updated in a while, and new docker plex that has the exact same problem you describe with the latest plex server docker
I get no direct play music profile exists for http/flac/flac

8

iOS app 4.4.1 just released has fixed this for me.