Force credit recognition

It happens with episodes and movies. I did the following procedure with a movie for example and got a very weird result

  1. Looked in xml file for the credit tag on the movie “Emily”. There was none
  2. Did the Plex Dance on the named movie
  3. Did a manual Analyze on the movie, which was very quick and usually takes a couple of minutes to scan for credits on my server (although “local detection only” is active)
  4. Looked for a credit tag in the xml file and found a credit tag
  5. Started the movie and skipped to credits, but there was no option to skip the credits

Plex Media Server Logs_2023-02-28_17-29-42.zip (865.2 KB)

Update: It exclusively happens with items that have multiple files with different runtime, because one version has a different framerate or other intros, although some of them still have credit tags.