Server Version#: 1.2.16
Player Version#: 1.43.0.10231
Intro/Credits detection does not work, even when I add new movies/tv shows for the first time or using the "analyze” button, 3-4 months ago was working perfectly.
I’ve seen some recent issues with Plex not picking up credits – but on my setup, intro detection is working fine (just verified with some recent additions to my library that show the intro marker tags).
Example of an episode added last night (︙ > Get Info → View XML):
<Marker id="33659" type="intro" startTimeOffset="74651" endTimeOffset="161401">
<Attributes id="33659"/>
</Marker>
Edit: and from what I understand the credit detection issue is to be addressed in the next beta (though, I don’t have an ETA).
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Well, tbh, I think my recently added TV shows don’t have intros that work well for intro detection, but the credit detection is definitely broken.
Intro detection uses audio fingerprinting, so as long as your show:
- Has a normal “Opening Theme” song used a multiple episodes sequentially.
- Plays the Opening in the first half of the show runtime.
- Does not have an extra “Intro Clip” with music preceding a Recap segment before the actual Opening (see: recent Star Trek series).
I would think it would be able to catch and mark the Intro for skipping.
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Yeah, my newest shows are Gen V and Alien Earth and both of them have different intros each episodes, so it makes sense to not pick them up, but the credits for my newest movies and for Gen V should be picked up and they are not. So it’s 100% something broken with credits detection, at least for me.
If you haven’t tried it already, do a reboot of the Plex Server in case a component has stopped working and needs to be started again. I think you can do a manual Analyze command on the shows after that to try and re-detect openings. If it continues to not work you would probably want to do the Plex Dance with a show you think should be getting intro detected and post server logs for after you readd the series so Plex can look at what’s happening when the files are scanned in.
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My main problem isn’t the intro markers because I think they still work, but I haven’t added any new shows with intros that can be detected by Plex. My main issue is with the credits detection. I’ve tried the plex dance and the restart of Plex Server and still the same.
Here is an example when I try for a new movie to find credits.
Plex Media Scanner Credits.log (32.9 KB)
Ah, I don’t know much about how the credit detection mechanism works, but I believe it’s possibly looking for a sudden fall in bitrate for a video near the end that would be caused by black screen or at least a credits sequence that slideshows through static images. This would certainly explain why it’s pretty hit and miss with some types of programming. It’s also possible it’s doing image recognition for text on screen.
Plex will likely need the full server logs to diagnose the problem. Not just a snippet.
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Oh, sorry, I’ll send them now in full. But yeah, 3–4 months ago, credits detection was working perfectly. I don’t remember which Plex version I had at the time. I hope it will be fixed soon, or that someone can tell me a way to fix it if the issue is on my end.
