Server Version#: Version 1.14.0.5470
Player Version#: Version 1.14.0.5470 (web)
Not sure why but all of a sudden forced subtitles stopped working. I’m using the web player. I’ve confirmed they work when launching the video with vlc. I do nothing and they show up. What am I missing in plex?
looks like if i select the first subtitle option below the audio, its the forced subtitles. Why wouldn’t plex just use it if its marked as forced?
Is the subtitle really marked as ‘forced’ or did just someone just write ‘forced’ into the stream title (which is not the proper way).
Please share the content of the Plex XML info of this episode/movie for verification.
see also https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/
General
Complete name :
/Volumes/wdred3tb-2/plex/iTunes Movies/Solo A Star Wars Story (2018)/Solo A Star Wars Story (2018).mp4
Format :
MPEG-4
Format profile :
Base Media / Version 2
Codec ID :
mp42 (mp42/isom)
File size :
4.90 GiB
Duration :
2 h 15 min
Overall bit rate mode :
Variable
Overall bit rate :
5 186 kb/s
Movie name :
Solo: A Star Wars Story
Performer :
Ron Howard
Performer/Sorted by :
Ron Howard
Director :
Ron Howard
Actor :
Alden Ehrenreich / Woody Harrelson / Emilia Clarke / Donald Glover / Thandie Newton / Phoebe Waller-Bridge / Joonas Suotamo / Paul Bettany
Screenplay by :
Jonathan Kasdan / Lawrence Kasdan
Producer :
Kathleen Kennedy / Allison Shearmur / Simon Emanuel
Production studio :
Lucasfilm
Genre :
Action & Adventure
ContentType :
Short Film
Description :
Board the Millennium Falcon and journey to a galaxy far, far away in Solo: A Star Wars Story, an
Recorded date :
UTC 2018-05-25 07:00:00
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-13 14:33:21
Cover :
Yes
GenreID :
4401
HDVideo :
Yes
Title/Sort :
Solo: A Star Wars Story
ContentRating :
mpaa|PG-13|300|for sequences of sci-fi action/violence.
LongDescription :
Board the Millennium Falcon and journey to a galaxy far, far away in Solo: A Star Wars Story, an epic action adventure with the most beloved scoundrel in the galaxy. Through a series of daring escapades deep within a dark and dangerous criminal underworld, Han Solo befriends his mighty future copilot Chewbacca and meets the notorious gambler Lando Calrissian, in a journey that will set the course of one of the Star Wars saga’s most unlikely heroes.
Video #1
ID :
2
Format :
AVC
Format/Info :
Advanced Video Codec
Format profile :
High@L4
Format settings :
CABAC / 2 Ref Frames
Format settings, CABAC :
Yes
Format settings, RefFrames :
2 frames
Format settings, GOP :
M=2, N=120
Codec ID :
avc1
Codec ID/Info :
Advanced Video Coding
Duration :
2 h 15 min
Bit rate mode :
Variable
Bit rate :
4 534 kb/s
Maximum bit rate :
768 kb/s
Width :
1 920 pixels
Height :
804 pixels
Display aspect ratio :
2.40:1
Frame rate mode :
Variable
Frame rate :
23.976 (23976/1000) FPS
Minimum frame rate :
0.347 FPS
Maximum frame rate :
25.000 FPS
Original frame rate :
25.000 FPS
Color space :
YUV
Chroma subsampling :
4:2:0
Bit depth :
8 bits
Scan type :
Progressive
Bits/(PixelFrame) :
0.122
Stream size :
4.28 GiB (87%)
Language :
English
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 07:32:11
Menus :
9,10
Video #2
ID :
10
Format :
JPEG
Codec ID :
jpeg
Duration :
2 h 15 min
Bit rate mode :
Variable
Bit rate :
1 302 b/s
Width :
640 pixels
Height :
268 pixels
Display aspect ratio :
2.40:1
Frame rate mode :
Variable
Frame rate :
0.006 FPS
Minimum frame rate :
0.002 FPS
Maximum frame rate :
0.026 FPS
Color space :
YUV
Chroma subsampling :
4:2:0
Bit depth :
8 bits
Compression mode :
Lossy
Bits/(PixelFrame) :
1.265
Stream size :
1.29 MiB (0%)
Language :
English
Default :
No
Encoded date :
UTC 2018-12-13 14:19:51
Tagged date :
UTC 2018-12-13 14:19:53
Menu For :
2
Audio #1
ID :
1
Format :
AAC
Format/Info :
Advanced Audio Codec
Format profile :
LC
Codec ID :
mp4a-40-2
Duration :
2 h 14 min
Bit rate mode :
Variable
Bit rate :
126 kb/s
Maximum bit rate :
205 kb/s
Channel(s) :
2 channels
Channel positions :
Front: L R
Sampling rate :
48.0 kHz
Frame rate :
46.875 FPS (1024 SPF)
Compression mode :
Lossy
Stream size :
122 MiB (2%)
Language :
English
Default :
Yes
Alternate group :
1
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 07:31:56
Audio #2
ID :
3
Format :
AC-3
Format/Info :
Audio Coding 3
Format settings, Endianness :
Big
Codec ID :
ac-3
Duration :
2 h 14 min
Bit rate mode :
Constant
Bit rate :
384 kb/s
Channel(s) :
6 channels
Channel positions :
Front: L C R, Side: L R, LFE
Sampling rate :
48.0 kHz
Frame rate :
31.250 FPS (1536 SPF)
Bit depth :
16 bits
Compression mode :
Lossy
Stream size :
370 MiB (7%)
Language :
English
Service kind :
Complete Main
Default :
No
Alternate group :
1
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 07:31:56
Audio #3
ID :
4
Format :
AAC
Format/Info :
Advanced Audio Codec
Format profile :
LC
Codec ID :
mp4a-40-2
Duration :
2 h 14 min
Bit rate mode :
Variable
Bit rate :
126 kb/s
Maximum bit rate :
210 kb/s
Channel(s) :
2 channels
Channel positions :
Front: L R
Sampling rate :
48.0 kHz
Frame rate :
46.875 FPS (1024 SPF)
Compression mode :
Lossy
Stream size :
121 MiB (2%)
Language :
English
Default :
No
Alternate group :
1
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 07:31:56
Text #1
ID :
5
Format :
Timed Text
Muxing mode :
sbtl
Codec ID :
tx3g
Duration :
1 h 20 min
Bit rate mode :
Variable
Bit rate :
2 b/s
Stream size :
907 Bytes (0%)
Language :
English
Default :
Yes
Forced :
Yes
Alternate group :
2
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 05:51:54
Text #2
ID :
6-CC1
Format :
EIA-608
Muxing mode :
Final Cut
Codec ID :
c608
Duration :
2 h 6 min
Bit rate mode :
Constant
Stream size :
0.00 Byte (0%)
Language :
English
Default :
No
Forced :
No
Alternate group :
2
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 06:30:22
CaptionServiceName :
CC1
Text #3
ID :
7
Format :
Timed Text
Muxing mode :
sbtl
Codec ID :
tx3g
Duration :
2 h 5 min
Bit rate mode :
Variable
Bit rate :
106 b/s
Stream size :
97.6 KiB (0%)
Language :
English
Default :
No
Forced :
No
Alternate group :
2
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 06:34:14
Text #4
ID :
8
Format :
Timed Text
Muxing mode :
sbtl
Codec ID :
tx3g
Duration :
2 h 6 min
Bit rate mode :
Variable
Bit rate :
124 b/s
Stream size :
115 KiB (0%)
Language :
English
Default :
No
Forced :
No
Alternate group :
2
Encoded date :
UTC 2018-12-06 05:51:37
Tagged date :
UTC 2018-12-06 06:39:59
Menu
ID :
9
Codec ID :
text
Duration :
2 h 15 min
Encoded date :
UTC 2018-12-06 05:51:38
Tagged date :
UTC 2018-12-06 05:51:38
Menu For :
2
00:00:00.000 :
Opening Titles
00:00:59.000 :
Streets of Corellia
00:02:10.000 :
Qi’Ra
00:03:53.000 :
Den of the White Worms
00:06:00.000 :
Corellian Speeder Chase
00:09:27.000 :
Coronet Space Port
00:13:16.000 :
Recruitment
00:14:14.000 :
Mimban Battlefield
00:16:11.000 :
None-of-your-business company
00:19:44.000 :
The Beast
00:22:43.000 :
Mimban Escape
00:24:37.000 :
Vandor
00:26:51.000 :
Campfire Stories
00:30:03.000 :
Conveyex Heist
00:32:54.000 :
Maurader Attack
00:39:09.000 :
“You’re in this life for good”
00:41:59.000 :
The Yacht
00:43:20.000 :
Dryden Vos
00:44:32.000 :
Reunion
00:48:03.000 :
Deal with Crimson Dawn
00:51:58.000 :
The Lodge
00:53:17.000 :
Full Sabaac
00:57:23.000 :
Lando and L3
01:00:16.000 :
Milennium Falcon
01:02:41.000 :
“Buckle up, Baby”
01:04:51.000 :
“People are predictable”
01:05:29.000 :
Han and Qi’ra
01:07:11.000 :
“Trust No One”
01:08:06.000 :
Not compatible
01:10:00.000 :
Arrival on Kessel
01:12:44.000 :
Into the Mines
01:14:40.000 :
Revolt
01:18:30.000 :
Kessel Shootout
01:23:15.000 :
Into the Maelstrom
01:26:32.000 :
Kessel Run
01:30:33.000 :
Escaping the Maw
01:35:19.000 :
Savareen
01:37:04.000 :
The Good Guy
01:38:52.000 :
Marauder’s return
01:41:18.000 :
Enfys Nest
01:43:02.000 :
One Last Score
01:45:27.000 :
The Delivery
01:46:32.000 :
Explosive Stuff
01:49:45.000 :
Doublecrossings
01:53:33.000 :
Duel with Dryden
01:57:14.000 :
Secret Leader
01:58:55.000 :
Showdown
02:01:34.000 :
Rebellion’s Dawn
02:03:20.000 :
Sabaac Rematch
02:06:07.000 :
End Credits
Bit rate mode :
VBR
Screenshot is easier to read.
Sorry, this is not the Plex media info.
But I can see that this is a mp4 container, from which Plex cannot read the ‘forced’ flag.
For this to work, you either must have a MKV container or have the forced subtitle as an external SRT file, name like
filename_of_the_mp4_file.eng.forced.srt
it’s from media info… it was one of the options on the page you sent me. Here is the Plex xml file.72518.xml.zip (5.4 KB)
Sorry for not being clearer!
Yes, the XML confirmed my initial conclusion above.
ok exported it with subler and its showing up now as forced but it doesn’t default to it. 72536.xml.zip (5.4 KB)
That is quite normal, because you have already flipped the subtitle selector of this episode manually. The automatic selection only works only before you make a selection manually. Otherwise the automatic would ‘override’ your manual decisions, and that would be even more annoying.
Try it with an episode which you haven’t ‘touched’ yet.
It’s a movie. Is there a way to tell plex to forget all your selections? I did do an optimize, clean, and empty trash after moving it out of the folder but it still doesn’t auto select it.
Only by making it appear to Plex as completely new. (by performing the Plex Dance )
Which then also affects the ‘Added at’ date of this item and makes it appear as ‘Recently Added’ in the user interface.
Manually pre-selecting the right subtitle stream using the web app might be easier.
Keep in mind that the subtitle selection (manually or automatically) is stored per-user-account.
If you are concerned about your shared user getting the right subtitles selected by default: as long as they haven’t touched the subtitle selectors, they will get the forced subtitles automatically selected.
I did the plex dance and when it finds it, here is what i have.
Did I do something wrong?
What are your settings here?
https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/
Once I rechecked that top box its working. I had uncheck it when I was testing.
Just out of curiosity, how does this work for remote users? You said if they already selected something, it remembers it. When I do the plex dance, does it clear it for them also?
Whether the user is remote or local doesn’t matter.
As long as they have the settings in their plex account (or you have made them, if they are ‘managed’ users) they will get the subtitle selected automatically.
Yes.
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