I provided the relevant details (exactly client and server version, client hardware), and a reasonable bug description - one that I would be OK with receiving in my own day job. As a user, there’s not really much more I can provide. Other users have confirmed that they too suffer from the issue.
No response from Plex. Nobody reaching out to get more details. No “this is a challenging issue but we are tracking it”. I’m a software developer too, I am able and very willing to help get to the bottom of these kinds of issues. I’d happily take a few hours out of my day to provide any further information or testing that would help resolve the issue.
Instead, I am left with a sour taste in my mouth, and an experience that is sub-par when compared to Plex’s free and open source competitors.
If I just ignored my customers, I’d have no customers. Lucky you, hey?
Because it turns into this. Some belief that we are picking sides or not doing something out of spite, accusations that we are stupid, don’t care, or are mean.
You want what you want. Other people want other things. That is fine.
Everyone thinks what they want should be first and of course that it is so easy if we would just do it. But there are lots of things and not all the time world and 90% of the time is it not easy at all due the the ecosystem of operating systems and devices that we have to make all compatible if we even can due to rules in various apps stores or whatever.
Whether I personally think a feature suggestion is brilliant or dumb as hell, I still advocate for them. I’m not getting into a public debate with you or anyone about the value of the thing that you want.
