Forum based support is ineffective and frustrating for users that do the right thing. Consider the following forum post: "Trending Trailers: Discover" reappears every day after being unpinned - #7 by brooksaar I provided the relevant details (exactly client and server version, client hardware), an…

There are other topics already about that issue which is known and being looked into. [image] Apple TV app sidebar resets. All. The. Time Streaming Devices Hi monsieurblack, thanks for writing this post. I had the same problem - I run a plex server on a mac, and have an …

I’m glad to hear the issue is indeed being tracked, but this kind of proves the point doesn’t it?

Agreed, like this issue which has never gotten a single comment from anyone at plex despite thousands of votes over many many years: Playback Speed Can you comment on this @BigWheel ?

We generally only comment on suggestions if we are asking for clarity on what is is being suggested.

That is a terrible policy when your customers have been asking for a feature for a decade and you’ve never even acknowledged it.

@BigWheel Seriously, this is a terribly anti-customer/user policy to have, why do you stick to this? Why do you not want to communicate with your community?

Because it turns into this. Some belief that we are picking sides or not doing something out of spite, accusations that we are stupid, don’t care, or are mean. You want what you want. Other people want other things. That is fine. Everyone thinks what they want should be first and of course that it…

Forum based support is ineffective

Forum Feedback

BigWheel July 14, 2023, 8:44pm 2

There are other topics already about that issue which is known and being looked into.

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How often is this forum actually seen by anyone at Plex? Forum Feedback	6	327	January 13, 2022
Rant: Plex isn’t reacting according to expectations General Discussions	5	177	November 30, 2021
Why are topics closed if there is no solution? Forum Feedback	16	543	April 26, 2023
Plex support forum Forum Feedback	9	303	July 9, 2021
Observations about the Plex forums Forum Feedback	15	507	May 3, 2021

Forum based support is ineffective

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