Friend can connect to my server on her TV

I’m sharing my library folders with a friend and she can see my server on her computer and on her TV but can’t connect to it on the TV (red X). We did the linking to the TV about 2 months ago and it was working fine until about
a week ago. Any suggestions appreciated.

@kristine-PC
Often in many cases like this the best solution is for her to uninstall the app from the TV.
Power off the TV at the mains (not standby) for a few seconds, maybe 10 or so.
Reinstall the app and see what happens.
Haven’t used smart TV apps for a while but the above used to be general practice if issues arose.

Thanks so much. We will try that.

No worries post back if it doesn’t help.

Hi - I deleted the app and reinstalled. I got the LINK 4 digit and linked to her computer. Her computer shows all my files I have shared but my name on her TV is still grayed out and when I clicked on it I got the message Server is unavailable. :>(

Mmm…
So the TV offered a code and you entered that in the browser?
If so, on that browser page who’s account was signed in? Its usually at the bottom of then page if I recall.
Oh also is this just a regular share you have set up or is it shared through Plex Home?

Yes, the TV gave a 4 digit code and I entered at the plex.tv/link page.
It is a regular share I think. Just a share with friends. It is signed into my friend’s acct and we can see both hers and mine on the computer.

But neither account on the TV?
I may be out of my depth as I opted to add my family members via PLEX Home.
I just found it easier in these kind of situations.
Hopefully someone else may be along to offer some help/advice.

can you point me a direction to add thru Plex Home? I could try that? thanks for all your suggestions.

I will take a look at this. https://support.plex.tv/articles/203815766-what-is-plex-home/

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yeah it should be in there.
You will probably need to remove the existing share before you invite them via Plex Home.

Not sure this is for me now that I have read a bit. I have many folders but just share a few with each ‘friend’. This looks like I allow enabled users to view me entire plex?

Nope. There is a tick box and all users are enabled to every folder.
Once the tick is taken out it shows all your folders and you can select the ones you want to share.:grinning:

Oh! Great. I will do that then. Thank you!!

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Yeah its works pretty well and as I said I just found it a simpler method.

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