friends cant see subtitles

General Discussions
1

Hi my friends cant see subtitles i found this from 2012 :

ericmatthys Plex Employee Members, Plex Employee, Plex Pass Posts: 3,145 Plex Employee December 2012

Letting friends change Plex/Web settings should be possible but they need to be separated out from the media server settings since they won’t be able to change any of those.

Letting friends choose subtitle and audio tracks will require a PMS change. It’s something we want to support eventually but we haven’t gotten there yet.

now we got 2017 any news??

2

What kind of subtitles do you have in your media? (SRT, ASS, TX3G, VOBSUB, PGS…)

What kind of clients do your friends use?

Where is yiur server running? (NAS, PC, low power, high power…)

Can you see the subtitles on the videos (after selecting them, of course)?

3

What kind of subtitles do you have in your media? (SRT, ASS, TX3G, VOBSUB, PGS…)
SRT

What kind of clients do your friends use?
SMART TV and PC Windows

Where is yiur server running? (NAS, PC, low power, high power…)
Seedbox

Can you see the subtitles on the videos (after selecting them, of course)?
YES

4

@gismo1411 said:
SMART TV and PC Windows

There were reports about missing subtitles on some Smart TV models with the latest release. But this should not apply to you, since you wouldn’t have access to it (it is currently Plex Pass only).

SMART TV and PC Windows

There are at least 3 different Plex clients available for Windows.
Which are your friends using?

I recommend OpenPHT or PMP.

If they are simply using Plex Web, they should make an adjustment in
Settings - Web - Player - Burn Subtitles = ‘Only Image formats’
This will relieve your server from burning them into the video picture.

Where is yiur server running? (NAS, PC, low power, high power…)
Seedbox

Seedbox is a brand name. It doesn’t tell anything about its cpu and especially whether it is able to transcode video or not.
https://support.plex.tv/hc/en-us/articles/201774043-What-kind-of-CPU-do-I-need-for-my-Server-

Can you see the subtitles on the videos (after selecting them, of course)?
YES

Do your friends select the subtitles? Or do they expect them to activate themselves?
If so, they must pick their own language preferences in their plex accounts
https://plex.tv/users/profile
(the above only works if your media and subtitles have a proper language identification in them)

5

Hi Otto
I will ask my friends to try the link and get back to you
Thanks a lot for helping us

6

Hi Otto
Now we tryed the link : https://plex.tv/users/profile
marked the : auto sound and subtitles number
and again manual under subtitles mode

PC is ok but the LG Smart Tv no subtitles ??

7

the server is a high power server

8

@gismo1411 said:
and again manual under subtitles mode

You might wanna flip that to ‘Shown with foreign audio’
That way, ‘forced’ subtitles get automatically activated.

PC is ok but the LG Smart Tv no subtitles ??

What model of LG? Does it have an official Plex client or does it use the old 3rd party PlayZ app? Or even a generic DLNA player?

9

Hi Otto
It Works sorry my damm friend was using his Tv app wrong
Thank you so mutch for all your help and again sorry my friend