Problem: Getting “App cannot direct play this item. Direct play is disabled" on Plex for Roku
The video does not start playing - I get the error message immediately. I have previously successfully played the video that I get this error for. The video is 1080i (H.264), AC3 Stereo, DVB_SUBTITLE. When I switch to SRT External subtitles, it plays.
Diect Play is set to Auto, Allow Direct Stream is checked.
None of the hardware has changed, and I don’t think the server and player software has been updated. This video played correctly on Plex for Roku a week ago. Perhaps I made a server and/or a player setting change, but I haven’t found any support documents that tell me what the default settings are so that I can start over.
Any ideas?
Thank you.
Francis.
Server Version#: 1.22.3.4392
Player Version#: 6.7.24.7009
