Suddenly the app is not working on Roku. I get an error telling me “App cannot direct play this item. Direct play is disabled” .Which it is not. This just started this week. I have checked for update and no go.
Can you get the Roku Logs? Which model roku do you have?
My first question is always “Have you restarted your Roku?”
Rokus have a slightly flaky software and, sometimes, it just screws up randomly and often such screw ups only impact one or a few apps.
I do not know what goes wrong but I have made it my policy to restart my Rokus fully at least once a week. I do not even completely trust the “restart” option from the Roku menus so at least once a month I do a full power down restart.
I do not really know if my precautions are really absolutely needed but it is unlikely, but not impossible, that the power resets will cause problems. I guess that is just, for me, an acceptable risk.
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Yes, that was my first step. No go.
Will investigate this evening. That gives me a place to start, thx!
It is probably trying to transcode the audio stream.
Roku plays almost all video types in Plex, but doesn’t like HD audio streams and transcodes them - so disables direct play.
Try and pick a different audio stream for the video you’re playing and it should work
I don’t know if this applies to you or the file you’re having trouble with but..
I have to disable this or a lot of files start to unnecessarily transcode
I’ll try that. No access to logging on my version
3910RW-Roku Express+
I can share the Plex logs if that helps.
DropBox rather than public.
If you set logging to Remote then like is know the time and your Timezone
if you are using local then you can message me a link to the file on your dropbox ( click on my username to message)
Sent you the link this morning, thanks!
Didn’t help, but thanks!
BTW this is happening on two different Rokus. My 3910RW-Roku Express+
and the 3810X - Roku Streaming Stick+. This leads me to suspect a Plex issue as I am unable to play anything at the moment!
I am running Plex server Version 1.32.5.7349. Has there been an update which may be causing this, and can I revert to previous?
not that I am aware of. I still need your roku logs. previously you only sent me your server logs
As I already noted, the two different Rokus I have do not provide that option. Is this a more recent option, the logs? Because following provided directions does not show that option.
Happy to report, the issue was resolved. I am encoding original files in Adobe Media Encoder, rather than Plex. Chose mpeg audio rather than AAC, that seems to have done it. Plex Optimize encoder was not creating PLex friendly files, go figure!
Thank you for this suggestion, fixed my issues!
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