Server Version#: 1.40.1.8227
Player Version#: 1.89.1.107-20abacd1
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Hi - I’m having the same exact issue as posted here -
I’ve tried all the same things that poster did, but can’t get “Link your Sonos account” to work. It looks like something was fixed on that posters account, maybe I’m having the same issue?
I’m also unable to browse my music when I add Plex as service to Sonos app.
Can anyone recommend the best way to get support? Have been using Plex for many years (paid for lifetime) and this is the first time I’ve reached out for help so not sure how to go about it. Thanks.
Exact same issue here. Lifetime member getting “Internal Server Error” when trying to connect Sonos.
I followed the linked thread and tried a new free account which I could get to link to Sonos, no problem. But I always get the “internal server error” on my main account.
It seems like a Plex employee has to clear a cache on the account (“with some old, stale info related to Sonos”) so it looks like we are stuck until that support is provided.
Just had a note from Plex support to say they adjusted some things related to the Sonos account integration on the system (not just my account), and all my problems were fixed! I hope it helped others.
Thanks for the update. I gave it a try as soon as I saw this post. Unfortunately, it didn’t make a difference for me. I’m still getting the “internal server error” message when I click on “Link your Sonos account”.
I did see a server update while I was testing so I installed the update and restarted my server. That also didn’t help. I’m hoping I’ll eventually get support to help me, especially as a long time Plex Pass user. But I’ve had this post open for over a month and no one has gotten back to me.
