In need of employee to clean cache: Connect Plex to Sonos: Internal Server Error

General Discussions
1

Server Version#: 1.43.0.10162
Player Version#: 1.43.0.10162

I try to connect my Plex account to my sonos account, but get an internal server error. Created a new account and it connects instantly. I suspect there is some old ‘connection’ data in my account, just as in this topic: Sonos.plex.tv : Internal Server Error (@chrisc)

My issue is the exact same. Can someone help me remove this old data/connection so I can reconnect my sonos and use Plexamp to stream to my sonos?

I’ve been struggling with this issue for over 18 months now, specifically did my research on Reddit but that didn’t help me out. I hadn’t thought of the support forums, would be great if it would finally work for me.

Thank you.

2

This might also be (one of the) reason(s) people cannot stream from within the Sonos app. Using my plexpass account (the one with the ‘internal error’, I am not able to stream in the Sonos app (not found, connecting lost and other errors). Because I cant connect I also cant find my sonos speakers trough plexamp.

After sharing my library with my new account, connecting it to sonos trough ‘other services’ and signing in to plex trough the sonos app, I am able to sign in and stream trough the Sonos app. I cannot test plexamp on that account because its a basic free account and those functions require plexpass.

I think a lot of people have some old orphaned data in their accounts preventing them from playing from within sonos (besides port forward and hairpinning issues).

3

How do I ask an Plex employee to clean this cached information so I can connect it to Sonos again?

4

Since this seems to be an account or subscription-related issue (something within my Plex account itself, not the self-hosted server), I reached out to the Plex Pass Billing team using their contact form. Hopefully, they can sort it out, since there’s really nothing I can do on my end to fix it.

5

Giving your post a bump since we were discussing this one yesterday. Hope someone can help you!!

1 Like
6

Thank you!

7

It really shouldn’t be that hard to fix. Come on, Plex.

8

Another day, another request. Ill really appreciate the support.

9

Hello, I have the same problem as you.
Were you able to contact anyone to fix the issue?

10

I haven’t had a successful interaction with anyone from technical support yet. I’ll keep this thread active until someone helps me. Feel free to check in with me daily until we get this resolved.

11

As seen in this comment, needs to be corrected by a Plex employee: https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351/15

12

Got mail that they passed along my message to the technical team and is added to their queue. Let’s hope that queue isn’t to long. Thanks guys, i’ll wait. :slight_smile:

13

I would really appreciate if it doesn’t take (a) week(s).:melting_face:

1 Like
14

Just upping since its far down again.

15

Please :slight_smile:

16

You didn’t tag an OS so it probably fell through the filters, try tagging one of the employees like OttoKerner or BigWheel.

17

Didn’t tag an OS because it isn’t OS / PMS related. Ill tag someone.

@OttoKerner

18

Maybe today is the day! :crossed_fingers:t4:

1 Like
19

Sorry for replying only now, I was traveling.
I’m still having the same issue as you, and I haven’t been able to get in touch with a Plex employee except once — that person asked me to try reconnecting, and then I never got a reply again…
It’s really frustrating because I paid for the lifetime Plex Pass specifically for this feature…

20

Yeah, reconnecting isn’t the answer to the ‘Internal Server Error’ problem. The stale data is still hanging around in the Plex account server and needs a manual fix from a Plex employee who can access the account data on the cloud. It’s a bit frustrating that it’s been a week and we’re still not getting anywhere.

1 Like