I’ve been posted for months now with logs and haven’t got any replies. So now I’m willing to shoot someone over a $25 Amazon digital gift card to whomever is the first to help me understand and solve my constant crashing issue. I never had these crashes before, then a few months ago POOF, constant crashing even through updating to new versions. I have users all over the country and nothing worse than 3-5 times a day getting that text “Plex is down”. Please help!! Super desperate.
Interpreting logs really isn’t my strength but I’ll ask a few questions based on what I saw in them:
Your database performance seems continually slow. Do you ever optimize the database, clean bundles, remove old caches or otherwise perform housekeeping on your Plex server? Your Plex scheduled tasks all running OK?
Anything in the Windows event logs around the time of the crashes?
Your M: drive seemed to be having some problems. What kind of drive is it? Have you done any disk checks? Putting your database on network storage is not recommended.
Have you been able to isolate what is going on at the time these failures occur? Someone watching live TV, a particular movie perhaps?
On the optimize part, no. I was assuming nightly maintenance did all that but I will do do it manually. I think the schedule tasks are running ok, how can I tell if they are not?
Nothing in the Windows logs. Windows logs look super clean.
M:\ is my NAS. Simple drive mapping. Very fast access but 120tb of space, about 95% full. This is a synology running raid6. Disk checks look good. All drives healthy.
My Plex directory/database is on it’s own local SSD (E:)
So funny you ask on when the issue occurs. It’s random, no special time, but my gut tells me it happens when Live TV is in use (I have a couple HD HomeRuns). I can’t confirm that it’s just a hunch.
Again, all this started just a couple months ago. Been running bullet proof for years.
Just a poke in the dark, refreshing EPG IMO I can’t see why it needed too often, you can also declare the time of day. So I would suggest it be a time your not using Live TV
So I’m still dealing with the crash. The new experimental build hasn’t helped. I’ve been working with plex support still. It’s actually crashing more than before. Over 8 times since yesterday. I’ll wait to see what support says next but I think I’m at the mercy of just blowing it all away and starting fresh. It sucks, over 4 years I’ve been running fine. A lot of my users will be pissed but I can’t keep dealing with the text messages of “Plex is down” every couple hours.
