Google TV crashing when watching TV shows

Plex Players Streaming Devices
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1

(This is for my TV show library, not the Live TV/DVR functionality)

I tend to just let a TV show play till the end, then it would normally automatically start the next episode (I work from home so I like the background noise).

Now I’m often finding the following two scenarios:

[1] The next episode won’t automatically start, and it’ll throw an error: “An error occurred while attempting to play this video. Please check your connection and try again.”.

I click OK, then click on the next video to manually start it… and my Google TV restarts itself! I can then go into Plex and watch the episode without issue.

[2] The next episode WILL start, but for the DVD type shows (i.e. 480p / 576p) the aspect ratio goes haywire and it’s like it’s super zoomed in. If I stop the show and attempt to restart it, it might then work… or it might crash the Google TV and it’ll restart.

My Google TV has restarted itself probably a half dozen times since yesterday. :frowning:

This behaviour has only started occurring over the past day (or two maybe).

Server Version#: 1.22.2.4282 (Windows version)
Player Version#: 8.16.0.24423 (com.plexapp.android)

3 Likes
2

I am having a similar issue with a Toshiba Fire TV Edition TV. My “Play next” feature has been broken for at least a week now. When the countdown expires and it tries to play the next episode I get the same error saying “An error occurred while attempting to play this video. Please check your connection and try again.” My Fire TV does not restart itself when this happens.

Client version: 8.15.3.24332
Server version: 1.22.3.4392 (Docker on unRAID)

I have tried changing/disabling various settings on the client, like automatically convert, passthrough, change default streaming quality, audio boost, etc.

I found one person saying that they were able to fix the issue by disabling the server setting “Automatically select audio and subtitle tracks” in Settings > Languages. I tried this but it didn’t resolve the issue for me.

I enabled Networking Logging on the client and have the related logs saved in case a dev needs to see them.

Here is the related stacktrace for the error:

04-22 16:25:25.708  e: Stacktrace: com.google.android.exoplayer2.ExoPlaybackException: MediaCodecAudioRenderer error, index=3, format=Format(1, null, null, audio/mp4a-latm, aac, 3752000, english, [-1, -1, -1.0], [6, 48000]), format_supported=YES
	at com.google.android.exoplayer2.l0.handleMessage(SourceFile:44)
	at android.os.Handler.dispatchMessage(Handler.java:98)
	at android.os.Looper.loop(Looper.java:154)
	at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: com.google.android.exoplayer2.audio.AudioSink$InitializationException: AudioTrack init failed: 0, Config(48000, 252, 432000)
	at com.google.android.exoplayer2.audio.DefaultAudioSink$d.b(SourceFile:4)
	at com.google.android.exoplayer2.audio.DefaultAudioSink.G(SourceFile:2)
	at com.google.android.exoplayer2.audio.DefaultAudioSink.T(SourceFile:2)
	at com.google.android.exoplayer2.audio.DefaultAudioSink.g(SourceFile:16)
	at com.google.android.exoplayer2.audio.c0.Y(SourceFile:12)
	at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.drainOutputBuffer(SourceFile:33)
	at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.render(SourceFile:18)
	at com.google.android.exoplayer2.l0.n(SourceFile:14)
	at com.google.android.exoplayer2.l0.handleMessage(SourceFile:24)
	... 3 more
	Suppressed: com.google.android.exoplayer2.audio.AudioSink$InitializationException: AudioTrack init failed: 0, Config(48000, 252, 432000)
		... 12 more
2 Likes
3

I am having the exact same issue. It seems like it only happens with HEVC files unless I am mistaken.

4

Yes… I think you’re right! I just tried leaving a TV series with h264 running… went through each episode fine.

Then I tried a show in HVEC format - bam, next episode was “zoomed in” (completely wrong aspect ratio) and this time actually locked up the Google TV so I had to disconnect the power. OOPS!

5

so is the plan to just wait for plex and/or google to fix this?

6

I’m dealing with both of these issues on my Chromecast with Google TV, too. It’s made it completely unusable. I’ve been meaning to make a thread as well.

7

Looks like this issue is being tracked by the dev team: Plex restarts new Google TV Chromecast - #6 by DaveBinM

8

trying to make sure everyone gets eyes on the help i received on this issue from absenm

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That’s just using Kodi… and I don’t think it supports Live TV in the plex plug-in, which I use a lot :frowning:

10

Dropping in with the same problem.

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