Green screen with audio on some mkv files

[cpouchoulen_gmail_com]

Server Version#: synology nas ds718+
Player Version#: tried, samsung 10, lg tv, chromecast browser and ios app (same result everywhere)

I just detected that with some movies (mkv files) the screen looks green but audio and subtitles seem to be okay. I recently upgraded to the latest plex release for my Nas and started having problems since then. I had watched the very same movies in my plex without any problems. Please help

[FordGuy61]

Intel video driver problem.

Three options:

1. Turn off hardware accelerated transcoding
2. Fall back to version in Package Center
3. Delete offending driver.

HW Transcoding not working anymore (Synology Diskstation)

Uninstall the package and download from Synology Package Center This yields 1.16.5 which predates the transcoder problems.

Squares in movie when using VOBSUBS

It is a problem with an Intel driver and hardware accelerated transcoding. Plex is working with Intel on a fix. Quick workaround: turn off h/w acceleration (granted, may not be feasible due to CPU limitations). Less quick workaround: delete offending driver. See post below for additional details. Use PuTTY or similar to SSH to your DS. Also, you’ll need to use the sudo command to gain root privileges. Preface the mv or rm command with sudo or use sudo -i to become root. sudo -i cd "/va…