Guide data for season 36 of Jeopardy is incorrect

Live TV & DVR
1

Dear Plex,
I purchased a Lifetime PlexPass to record Jeopardy over the air and have commercials skipped.
Lately I am disappointed.
Previously this was an easy effort to record new episodes of this series.
Currently, the guide data has tonight’s episode (9/9/2019) as Season 35 episode 231. This is wrong, it is Season 36 episode 1.
I expect PMS to see tonight’s and this week’s episodes as new and set to record in the DVR Schedule.
I have refreshed the guide and there are still ‘No upcoming episodes’.
The workaround for this is to record all episodes on the channel and time it airs.
Two other sources (titantv.com and tvlistings.zap2it.com) correctly display it as a new show.
I have questions.

Why is the guide data incorrect?
What source is PMS using for its guide data?
What will you do to correct this issue and ensure it will not occur again?
Would you suggest I take the time and effort to set up an XMLTV grabber to replace the guide?

Please complete this form on the tivo site on my behalf.

-Thanks.

2 Likes
2

Having the same issue here. Tablo and AT&TNow have the correct guide data.

3

Thank you for reporting this. It has just been corrected by our provider and the correction will feed through over the next 24-48 hours. A guide refresh will be needed once the data is available

4

The schedule now show the correct season and episode of Jeopardy.
Thanks, Plex.

5

Hello.
Now, there are no new episodes in the DVR schedule. Every episode is new this week. What could be wrong? A fix is to set the recording for New and Repeat Airings, however, that’s still wrong.

This is on server version 1.17.0.1841 with a refreshed guide just completed.

6

I am seeing the same problem. Suddenly starting 10/1 all evening episodes of Jeopardy are no longer marked NEW.

7

Did a guide refresh this morning (10/3) and future episodes of Jeopardy are now marked as NEW in my guide. Thanks for this fix!

8

I am posting this in a number of forum threads

RE Plex Media Server 1.18.0.1846 Beta

  • (EPG) Change to daily full guide refresh instead of incremental refreshes multiple times a day. (#9403)

We have a bug in music refresh of metadata scheduled task that gives a failure and stops other scheduled tasks from running after it. This bug is impacting the scheduled task to do a full EPG Refresh.

A hot fix release is expected early next week - until then and if you are already on 1.18.0.1846 beta, please do a daily manual EPG refresh as there would be no refreshes run

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Episodes are marked as new, but Plex did not pick up anything for October 7th. And, the episode numbers seems to be offset by one. October 7th was episode 21, and Plex has yesterday’s episode set to record tonight, Ocober 8th. The overall guide data in Plex seems to be suboptimal.

May I ask ask the reasoning why Plex switched from Gracenote to rovi?

10

Cost. Cheap bastards

11

So, I am halting server upgrades and currenlty running 1.17.0.1709. I have started a backup DVR with Jellyfin 10.4.0 and pulling accurate guide data from Zap2It and recording only new episodes of Jeopardy with the correct season and episode number. With any hope and luck, these issues with the Plex Live TV DVR will get the attention they need within the coming months.

12

The version of PMS you’re on will not have any effect on the guide data you see. You’d see the exact same guide data on any PMS version.

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@DaveBinM That is the reason why I am unfortunately not relying on Plex for my primary reason of purchasing a Lifetime Pass, recording new episodes of Jeopardy with commercials removed. The Plex guide data is inaccurate, and there are other issues with recordings stuttering on newer server versions, so I am staying at the last good version that works for me. It is quite unfortunate Plex decided to choose a suboptimal TV schedule provider.

14

Hi Plex,
I have resumed server updates and am at version 1.18.2.2041. New shows are being recorded on schedule, however, the new episode number is trailing in value by 1. We can live with that, but would sure like to know why it’s off.

15

Please let me have zip code, lineup name, channel number, channel name, airing time, time zone and what it is and what it should be and I will investigate and refer it to our provider

16

Hello sa2000,

Zip Code: 90036
Line Up Name: Broadcast TV San Diego-LA OTA Broadcast
Channel Number: 7.1
Channel Name: KABCHD (ABC)
Airing Time: 7:00 PM
Time Zone: PST

This week’s scheduled broadcasts:
11/25 Monday - No new show; preempted by Monday Night Football.
11/26 Tuesday - S36 E56 11-25-2019 (Correct S and E, date incorrect)
11/27 Wednesday - S35 E17 10-02-2018 (Should be S36 E57)
11/28 Thursday - S36 E58 11-27-2019 (Correct S and E, date incorrect)
11/29 Friday - S36 E59 11-28-2019 (Correct S and E, date incorrect)
11/30 Saturday - S36 E60 11-29-2019 (Correct S and E, date incorrect)

Next week’s scheduled broadcasts:
12/2 Monday - S36 E61 12-02-2019 (A-OK)
12/3 Tuesday - S36 E62 12-03-2019 (A-OK)
12/4 Wednesday - S36 E63 12-04-2019 (A-OK)
12/5 Thursday - S36 E64 12-05-2019 (A-OK)
12/6 Friday - S36 E65 12-06-2019 (A-OK)

It seems to me the guide caught up with itself for Jeopardy after the end of November.

Thanks for your efforts.

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