Guide is empty problem -with HDHomerun Extend?

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Hi Folks, I have Plex running on a QNAP NAS with 2 HDHomerun Extend DVRs without issues for a long time. Since 2 days back after upgrading to the latest Plex on QNAP 3.57.1 version, I started getting Guide is empty on the “CHANNELS” selection(Default) in Guide. I read all the old postings and tried everything but still no luck. This is what I tried and found so far

  1. Problem - on Guide (main plex page) - default is Channels and it shows “Guide is empty - lease verify your channel mappings and refresh the Guide”. If you select NEWS or DISCOVER etc from the drop down select - it does show the Show icons - just not for the Channels
    Things I tried based on help in the forums (Thanks to the members)
  2. Go to the DVR, rescan the channels on the 2 HD HOMERUN Extend units I have. Selected the channels I wanted and Refresh guide. The guide download downloads 3000+ listings without issues. However guide-channels on main page shows its empty
  3. Deleted both the DVR units, Added them back and repeated step 1 again it downloads 3000+ listings. However guide-channels on main page shows its empty
  4. On the main page in the GUIDE, if I select anything other than CHANNELS - like Discover, Sports, News etc - the guide icons show up!!!. Only the CHANNELS selection which is the default - says no guide - please map the channels.
  5. Stopped and restarted the NAS/Server - Same results
  6. All my recordings work fine - even though they dont show up on the guide!! Strange

So my guess is the Channel mapping to the guide is all messed up so Guide cannot be shown…
Is there anything I can do to get the Channels guide to work? Any suggestions appreciated

THanks
Andi

2

Problem solved. Steps I followed below in case someone uses a QNAP

  1. Delete both DVRs - HDHomerun’s
  2. Stop PMS on the NAS
  3. Re-install latest PMS download file
  4. Setup and add the 2 DVRs and wait for 12hrs. For some reason the first 12 hr guide is not downloaded or seen.
  5. Guide starts working

Thanks for all the different hints on previous posts on the forums

3

There was an issue giving rise to JSON Parse Error where the response for the guide refresh contained error 403 Forbidden. This should be fixed now.

Additionally Plex Media Server beta 1.14.0.5465 has retries for failed requests to fetch the guide - so that in itself would have helped whilst the issue was there

Please do manual update to the guide and once that completes ok, then incremental updates would ensure the guide remains up to date

If problems persist, please provide fresh logs from the server with debug logging enabled beforehand and also a zip of the Diagnostics directory which is within the Plex Media Server data area

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/

4

Thank you sa2000. I updated the guide and it seems to be working ok now. Thanks a lot for the update