H4 error when playing 4K HDR videos on a non-4K/HDR Chromecast

King_Mustard · August 23, 2019, 8:04pm

I am trying to view some 4K HDR MKV video files on my TV via. my Chromecast (non-Ultra, which supports up to 1080p SDR).

When I try, Plex (on the TV screen) states:

"Something went wrong - Error code: h4 (Not Supported)

I’m aware the Chromecast doesn’t support 4K nor HDR, but shouldn’t the media server software be attempting to transcode it?

RetroEvolute · August 26, 2019, 8:39pm

I’ve been having the same issue with my Chromecast ultra and 4k uhd. Very frustrating since it used to work fine.

Responseless · September 3, 2019, 11:53am

Same issue here. No 4k content is playing anymore.

Epicmaster · October 14, 2019, 2:13am

I have logs, please someone help fix this
Plex Media Server Logs_2019-10-13_21-51-28.zip (3.4 MB)

I tried playing a video with the following codec:

Codec HEVC
Bitrate 15231 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 1608
Level 5.1
Profile main 10
Ref Frames 1
Width 3840
Display Title 4K (HEVC Main 10 HDR)
Codec TRUEHD
Channels 8
Bitrate 6192 kbps
Language English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Display Title English (TRUEHD 7.1)
Codec AC3
Channels 6
Bitrate 640 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Display Title English (AC3 5.1)
Codec PGS
Bitrate 51 kbps
Language English
Header Compression true
Title SDH
Display Title English (PGS)
Codec PGS
Bitrate 45 kbps
Language Français
Header Compression true
Display Title Français (PGS)
Codec PGS
Bitrate 39 kbps
Language Español
Header Compression true
Display Title Español (PGS)
Codec SRT
Language English
Format SRT
Display Title English (SRT External)

My Chromecast profile is the following:

<?xml version="1.0" encoding="utf-8"?>
<Client name="Chromecast">
  <!-- Author: xtrap225 -->
  <TranscodeTargets>
    <VideoProfile protocol="http" container="mkv" codec="h264" audioCodec="aac,mp3" context="streaming" />
    <MusicProfile container="mkv" codec="opus" />
    <PhotoProfile container="jpeg" />
    <SubtitleProfile container="ass" codec="ass" />
  </TranscodeTargets>
 <DirectPlayProfiles>
    <VideoProfile container="mp4" codec="Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2"/>
    <VideoProfile container="mkv" codec="vp9,Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2,pcm,flac,alac" subtitleFormat="srt,ass"/>
    <MusicProfile container="mp3" codec="mp2,mp3"/>
    <MusicProfile container="mp4" codec="aac"/>
    <MusicProfile container="flac" codec="flac"/>
    <MusicProfile container="wav" codec="pcm"/>
    <PhotoProfile container="jpeg,png,gif"/>
  </DirectPlayProfiles>
<CodecProfiles>
    <VideoCodec name="h265,Hevc,vp9">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
		<UpperBound name="video.bitrate" value="75000"/>
      </Limitations>
    </VideoCodec>
    <VideoCodec name="h264,mpeg4">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
        <UpperBound name="video.bitrate" value="75000"/>
		<UpperBound name="video.bitDepth" value="10" />
        <UpperBound name="video.level" value="42" />
      </Limitations>
    </VideoCodec>
    <VideoAudioCodec name="aac,mp3">
      <Limitations>
        <UpperBound name="audio.channels" value="2" />
      </Limitations>
    </VideoAudioCodec>
  </CodecProfiles>
</Client><?xml version="1.0" encoding="utf-8"?>
<Client name="Chromecast">
  <!-- Author: xtrap225 -->
  <TranscodeTargets>
    <VideoProfile protocol="http" container="mkv" codec="h264" audioCodec="aac,mp3" context="streaming" />
    <MusicProfile container="mkv" codec="opus" />
    <PhotoProfile container="jpeg" />
    <SubtitleProfile container="ass" codec="ass" />
  </TranscodeTargets>
 <DirectPlayProfiles>
    <VideoProfile container="mp4" codec="Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2"/>
    <VideoProfile container="mkv" codec="vp9,Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2,pcm,flac,alac" subtitleFormat="srt,ass"/>
    <MusicProfile container="mp3" codec="mp2,mp3"/>
    <MusicProfile container="mp4" codec="aac"/>
    <MusicProfile container="flac" codec="flac"/>
    <MusicProfile container="wav" codec="pcm"/>
    <PhotoProfile container="jpeg,png,gif"/>
  </DirectPlayProfiles>
<CodecProfiles>
    <VideoCodec name="h265,Hevc,vp9">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
		<UpperBound name="video.bitrate" value="75000"/>
      </Limitations>
    </VideoCodec>
    <VideoCodec name="h264,mpeg4">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
        <UpperBound name="video.bitrate" value="75000"/>
		<UpperBound name="video.bitDepth" value="10" />
        <UpperBound name="video.level" value="42" />
      </Limitations>
    </VideoCodec>
    <VideoAudioCodec name="aac,mp3">
      <Limitations>
        <UpperBound name="audio.channels" value="2" />
      </Limitations>
    </VideoAudioCodec>
  </CodecProfiles>
</Client><?xml version="1.0" encoding="utf-8"?>
<Client name="Chromecast">
  <!-- Author: xtrap225 -->
  <TranscodeTargets>
    <VideoProfile protocol="http" container="mkv" codec="h264" audioCodec="aac,mp3" context="streaming" />
    <MusicProfile container="mkv" codec="opus" />
    <PhotoProfile container="jpeg" />
    <SubtitleProfile container="ass" codec="ass" />
  </TranscodeTargets>
 <DirectPlayProfiles>
    <VideoProfile container="mp4" codec="Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2"/>
    <VideoProfile container="mkv" codec="vp9,Hevc,h265,mpeg1video,mpeg2video,h264,mpeg4" audioCodec="aac,mp3,mp2,pcm,flac,alac" subtitleFormat="srt,ass"/>
    <MusicProfile container="mp3" codec="mp2,mp3"/>
    <MusicProfile container="mp4" codec="aac"/>
    <MusicProfile container="flac" codec="flac"/>
    <MusicProfile container="wav" codec="pcm"/>
    <PhotoProfile container="jpeg,png,gif"/>
  </DirectPlayProfiles>
<CodecProfiles>
    <VideoCodec name="h265,Hevc,vp9">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
		<UpperBound name="video.bitrate" value="75000"/>
      </Limitations>
    </VideoCodec>
    <VideoCodec name="h264,mpeg4">
      <Limitations>
        <UpperBound name="video.width" value="3840"/>
        <UpperBound name="video.height" value="2176"/>
        <UpperBound name="video.bitrate" value="75000"/>
		<UpperBound name="video.bitDepth" value="10" />
        <UpperBound name="video.level" value="42" />
      </Limitations>
    </VideoCodec>
    <VideoAudioCodec name="aac,mp3">
      <Limitations>
        <UpperBound name="audio.channels" value="2" />
      </Limitations>
    </VideoAudioCodec>
  </CodecProfiles>
</Client>

system · January 12, 2020, 2:13am

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H4 error when playing 4K HDR videos on a non-4K/HDR Chromecast

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