Hang during commercials

Plex Players Streaming Devices
1

I’m using the Plex app on a Roku with Players Pass. All software is up to date.

I have regular issues where a series of commercials play and then one hangs. Usually it is one of the last couple. If I exit the show or even Plex and restart the show it will remove 1 commercial and still hang at the same numberer commercial. For example, there might be 9 commercials and it hangs on number 8. After restarting there are 8 commercials and it hangs on 7 and the cycle continues. This happens on a daily basis.

The commercial it hangs on never starts, so I can’t see if it’s the same product commercial. It just starts with a black screen and the countdown timer and doesn’t progress. The only way I can get past it is to completely reboot the Roku device. At some point it will happen again.

This is very annoying. There needs to be a method of getting support.

2

I’m assuming this is happening during our on-demand streaming content.

Do you have any network level ad blocking like piHole or adGuard?

May be timeouts. Is it possible to get the roku logs after it happens.

3

Yes, it is on-demand shows. I do not have any type of blocking devices on my network. Just a wireless modem/router that I’ve had for a few years with no issues. None of the other streaming services that I use have this issue.

I’ll try to remember to capture logs the next time it happens.

4

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