Hardware Transcoding has stopped working

[horizon96]

Server Version#: Ubuntu 22.04.2 LTS (Jammy Jellyfish)
Player Version#: Version 1.31.0.6654

Hi, I’ve had an issue appear recently where I can no longer get certain files to work when attempting to use hardware-accelerated transcoding. If I turn off hardware acceleration, the files work perfectly. I can’t see a reason it should not work, I’ve got a 1060 gtx in the computer for the purpose of hardware transcoding. I’ve tried switching to and from official Nvidia Drivers and that’s made no difference. Any help would be appreciated, I get the following errors when I do attempt to watch a video that fails.

[ChuckPa]

Which CPU are you using?

You are calling out ‘/dev/dri/renderD129’. “D129” only exists if the CPU is QSV-capable (at “D128”).

I use the Ubuntu-provided drivers. 525.60.13 for me.

When you switch back & forth, you must be very careful to remove ALL the old pieces. Interchanging them will cause false failures.

[horizon96]

Hi, thanks for the reply, I’m using an Intel Xeon e3-1225 v3. I’m not sure if that is QSV-capable, but I was under the impression that a 1060 could handle HEVC transcoding in its place. It might honestly be a configuration error on my end but yeah anything else you’d need to know, let me know.

[ChuckPa]

The Xeon E3-1225 v3 does not have QSV capability.

Remove the “HardwareDevicePath” setting from Preferences.

PMS will default to presets and go with the Nvidia

[horizon96]

Thank you very much for the help, I figured it out. You mentioned drivers might not work if not fully cleared so I did a complete wipe of all them, I’m assuming something had gone wrong with the previous ones and clean installing fresh drivers with no remnants appears to have fixed it cheers.