Hardware transcoding suddenly disappeared on Synology 418Play

The subject says it all, really. The hardware transcoding option suddenly disappeared on my Plex server. I’ve checked the streams, and it really is disabled too. This hopefully explains why I’ve been having crazy buffering and crashes while trying to watch shows and movies with .srt subtitles.

Plex server Version 1.13.2.5102 (latest beta)
Plex Pass - Check
Advanced settings enabled - Check
Logged in with Plex Pass account - Check

Do you guys have any idea what’s going on?

Ah, I figured it out. Somehow, Plex Sever got updated to a 32 bit version. Installed the latest 64 bit and victory: hardware transcoding is back again.

Case closed. :slight_smile:

Turn off automatic update installation. Synology only offers the 32 bit version