Having issues finding seasons for a series

[dvbweb]

Server Version#: Version 4.35.1
Player Version#: android and Microsoft edge

I have been trying to add star trek deep space nine series and I will find the first to seasons but not the rest and I don’t know why
I use a folder setup
here is an image of my folder setup

any help would be good thanks
dan

server log

Jun 09, 2020 14:31:17.581 [4908] INFO - Plex Media Scanner v1.19.4.2902-69560ce1e - Microsoft PC x64 - build: windows-x86 - GMT 01:00
Jun 09, 2020 14:31:17.582 [4908] INFO - Windows version: 6.2 (Build 9200), language en-US
Jun 09, 2020 14:31:17.582 [4908] INFO - 8 2799 MHz processor(s): Architecture=0, Level=6, Revision=11266 Processor Identifier=Intel64 Family 6 Model 44 Stepping 2, GenuineIntel
Jun 09, 2020 14:31:17.582 [4908] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --scan --refresh --section 4 --activity 0aa939ef-9c65-49a1-bc8f-bb8d210aa454 --directory “E:\Series\Star Trek - Deep Space Nine”
Jun 09, 2020 14:31:17.590 [1496] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.26.0, threadsafe=1
Jun 09, 2020 14:31:17.776 [1496] DEBUG - It took 0.000000 ms to retrieve 268 items.
Jun 09, 2020 14:31:18.123 [1496] DEBUG - It took 0.000000 ms to retrieve 268 items.
Jun 09, 2020 14:31:18.258 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=0
Jun 09, 2020 14:31:18.258 [6348] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1591708278
Jun 09, 2020 14:31:18.260 [6348] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1591708278
Jun 09, 2020 14:31:18.260 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=0
Jun 09, 2020 14:31:18.260 [1496] DEBUG - Scanning TV Series using en(Plex Series Scanner) with 45 current media items and 2 section locations in the database…
Jun 09, 2020 14:31:18.366 [1496] DEBUG - Performing a scan with ‘Plex Series Scanner’ (language: en virtual: 0).
Jun 09, 2020 14:31:18.366 [1496] DEBUG - * Scanning E:\Series\Star Trek - Deep Space Nine
Jun 09, 2020 14:31:18.367 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine (parent: no)
Jun 09, 2020 14:31:18.370 [1496] DEBUG - Skipping over directory ‘’, as nothing has changed; removing 0 media items from map.
Jun 09, 2020 14:31:18.372 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 3 (parent: yes)
Jun 09, 2020 14:31:18.380 [1496] DEBUG - Directory had 27 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.418 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%203
Jun 09, 2020 14:31:18.420 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%203
Jun 09, 2020 14:31:18.420 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 5 (parent: yes)
Jun 09, 2020 14:31:18.420 [1496] DEBUG - Directory had 1 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.426 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%205
Jun 09, 2020 14:31:18.428 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%205
Jun 09, 2020 14:31:18.428 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 7 (parent: yes)
Jun 09, 2020 14:31:18.432 [1496] DEBUG - Directory had 25 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.467 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%207
Jun 09, 2020 14:31:18.469 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%207
Jun 09, 2020 14:31:18.469 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 6 (parent: yes)
Jun 09, 2020 14:31:18.474 [1496] DEBUG - Directory had 26 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.517 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%206
Jun 09, 2020 14:31:18.518 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%206
Jun 09, 2020 14:31:18.518 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 4 (parent: yes)
Jun 09, 2020 14:31:18.523 [1496] DEBUG - Directory had 25 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.575 [1496] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%204
Jun 09, 2020 14:31:18.586 [1496] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/?percentComplete=%2B7.07142878&subtitle=Season%204
Jun 09, 2020 14:31:18.586 [1496] DEBUG - Scanner: Processing directory E:\Series\Star Trek - Deep Space Nine\Season 2 (parent: yes)
Jun 09, 2020 14:31:18.591 [1496] DEBUG - Directory had 26 files, database had 0 files, can’t skip.
Jun 09, 2020 14:31:18.624 [1496] DEBUG - Looking for path match for [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv]
Jun 09, 2020 14:31:18.626 [1496] DEBUG - Checking by hash to see if we can find a match with c7e694d1a6ec8f33aca9cc610cffbee7ba1b0cf0 (display offset: 0, not part -1)
Jun 09, 2020 14:31:18.626 [1496] DEBUG - We found a hash match for [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv] which was [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv].
Jun 09, 2020 14:31:18.628 [1496] INFO - Part rename detected [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv] was renamed [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv]
Jun 09, 2020 14:31:18.629 [1496] DEBUG - Updating media item 303067, size=258335454, metadata_item_id=107895
Jun 09, 2020 14:31:18.629 [1496] DEBUG - Updating part with ID=303143 [E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv]
Jun 09, 2020 14:31:18.629 [1496] DEBUG - Hint show didn’t match (‘Season 2’ != ‘Star Trek Deep Space Nine’) for DB media item 303067
Jun 09, 2020 14:31:18.630 [1496] DEBUG - Checking descendants of Season 2
Jun 09, 2020 14:31:18.631 [1496] DEBUG - Creating show ‘Season 2’

[JuiceWSA]

@dvbweb

E:\Series\Star Trek - Deep Space Nine\Season 2\S02E01.mkv

Should be:

E:\Series\
......Star Trek Deep Space Nine\
.........Season 02\
............Star Trek Deep Space Nine - S02E01.mkv

Do NOT replace characters with other other characters - leave out the illegal characters and call it a day.

https://thetvdb.com/series/star-trek-deep-space-nine

Here is what I would do:

Remove the entire show
Scan
Empty Trash
Clean Bundles
Fix the entire show - as shown
Replace the entire show.

That is exactly this:

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

Best to start out right - so you can be right - and stay right.

Get right:

FileBot

…and let something else sweat the details…

It’s not ‘Nine’ - but when I finish the acquisition - it’ll look just like that above - all 7 Seasons in less than a second - with Filebot.

I won’t have to fix my bundle - 'cause it’ll be right the first time.

[dvbweb]

thanks i have got it to work

[JuiceWSA]

If you didn’t fix it - you only delayed the inevitable.