Having trouble getting iOS family sharing to work

Plex Players Mobile Devices
1

Server Version#: 1.18.5.2309
Player Version#:

I’m having trouble getting iOS family sharing to work with my recent one-time in-app purchase. According to the information at this link: https://support.plex.tv/articles/218697747-can-i-use-the-in-app-purchase-with-family-sharing/, it should be working.
Here’s what we’ve done/checked so far:

  1. Both devices running iOS 18.3.1
  2. Both our Apple account (Apple IDs) are in the “family.”
  3. The one-time, in-app purchase was made by the family admin (me).
  4. Purchase sharing is enabled (and was prior to the purchase of the Plex app).
  5. On my husband’s phone, when signed in with his Apple ID, when he uses the Restore Purchase button, he receives the message “Uh-oh! No previous purchase could be found for this Apple ID.”
  6. He is able to see the Plex app in my purchases in the App Store.
  7. The app was installed on his phone after I made the purchase.
  8. He has logged out and back in to Plex.
  9. He has logged out and back in to his Apple ID.
  10. He has restarted his phone.
  11. So far, he is still receiving the “Uh-oh!” message when trying to restore the app to remove the playback restrictions.
  12. I have searched the forums and see no other options to try, though I do see several threads with folks having trouble getting family sharing to work.

Thank you in advance for any suggestions.

2

iOS family sharing is different from Plex Home.

https://support.plex.tv/articles/203815766-what-is-plex-home/

3

Thank you, but I’m not sure how Plex Home comes into the picture with my problem. Could you elaborate?

4

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