My HD Home Run recorded a show tonight that it broke up into 4 separate files, and only recorded 7 min of a different show. How can I go about diagnosing why this happened?
Did you use the HD HomeRun app to record it or was it Plex? HD Homerun has their own ability to record shows, or you can use Plex.
I have the same issue. I am using plex to record the shows.
I did upgrade the HDHomeRun Extend to Firmware: 20170930. Most of the shows are giving me errors. I am not getting any show completed 100%. It is stopping halfway or only records the first minute of the show. I keep see file not found errors in the log.
@davidcalvin said:
I did upgrade the HDHomeRun Extend to Firmware: 20170930. Most of the shows are giving me errors. I am not getting any show completed 100%. It is stopping halfway or only records the first minute of the show. I keep see file not found errors in the log.
I’ve had issues on windows 10 using DVR with HW transcoding turned on. Try turning it off. Post logs.
Here is what I am running. This was working fine. The only changes has been the plex version and the firmware update.
Plex Media Server v1.9.4.4325-1bf240a65 - Apple Mac - build: darwin-x86_64 macosx - GMT -07:00
MacOSX version: 10.12.6, language: en-US
Processor Intel® Xeon® CPU E5-1650 v2 @ 3.50GHz
I will look for the logs with the errors. The current logs see to have rolled over. On the next failure I will submit them.
Did you use the HD HomeRun app to record it or was it Plex? HD Homerun has their own ability to record shows, or you can use Plex.
I’m using the Plex DVR with my HDHomeRun Prime
Plex Media Server Docker Version 1.9.4.4325
unRAID v6.3.5
- M/B: ASRockRack - EPC602D8A
- CPU: Intel® Xeon® CPU E5-2696 v2 @ 2.50GHz
- HVM: Enabled
- IOMMU: Enabled
- Memory: 24 GB (max. installable capacity 96 GB)
- Kernel: Linux 4.9.30-unRAID x86_64> @chapindad said:
I’m not sure if this is a related problem or not but it happened to me like 4 times while watching a downloaded TV Show.
Log files are attached.
@davidcalvin said:
I did upgrade the HDHomeRun Extend to Firmware: 20170930. Most of the shows are giving me errors. I am not getting any show completed 100%. It is stopping halfway or only records the first minute of the show. I keep see file not found errors in the log.
THIS! Also recently patched tuner to Firmware 20170930 and ever since recordings have acted just as you’ve described. Only difference is mine is a Connect edition.
I was researching my issues (not quite the same as described here), and noticed i kept getting “Watchdog resets” in the HDHomerun Log. When this recording error happens, check to see if you have that message (you’ll know because it will be the first entry in the log, as a watchdog reset reboots the hdhomerun).
My issue has self-resolved (for now), but I was looking into it further and ran into this from SiliconDust:
UPnP Multicast Recv Test
Summary:
HDHomeRun Setup detected the PC is not receiving UPnP discovery announcement packets from the network.
This will cause problems with Windows Media Center and UPnP/DLNA applications.
Symptoms:
Windows Media Center or UPnP/DLNA applications may fail to detect tuners.
Windows Media Center or UPnP/DLNA applications may appear to work for 30 minutes, then stop with a tuner error.
Windows Media Center or UPnP/DLNA applications may not recover if the HDHomeRun is power cycled.
Cause:
This can be caused by third-party firewall software on the PC, a home router blocking multicast communication, or a managed switch blocking multicast communication.
The 20170930 firmware release includes IGMP improvements to ensure correct operation with managed switches that have IGMPv3 support. Make sure you are running HDHomeRun software and firmware version 20170930 or newer.
Some home routers block multicast traffic by default and need to be configured to allow multicast communication within the LAN. This is common with DLink GigE routers.
A managed switch that supports IGMPv2 but not IGMPv3 may fail to track multicast paths correctly.
Diagnostic procedure:
The test can be repeated by clicking the Rescan button on the Tuners tab in HDHomeRun Setup. It is recommended that the test be repeated after each configuration change until the cause of the problem has been identified and the error is no longer reported.
Configure any software firewalls on your PC:
Norton 360: Open Norton 360, click Settings, then Firewall, then Traffic Rules, and uncheck Default Block UPnP Discovery and Default Block SSDP, then click Apply, then Close.
McAfee: Open McAfee, click Web and Email Protection, then Firewall, then Ports and System Services, then check Universal Plug and Play (UPNP). Then, click on Connections and make sure your home network is listed with a security level of Home.
Other firewalls: look for any options related to multicast, UPnP, or SSDP, and make sure they are allowed.
Log into your home router and look for settings relating to UPnP, Multicast, or IGMP
For DLink routers click on the ADVANCED heading at the top, then click ADVANCED NETWORK on the left hand menu. If there is a Multicast option test with this option enabled and with this option disabled. If there is a UPnP option test with this option enabled and with this option disabled.
For Netgear routers, including the WNDR3700, under Advanced click on WAN Setup. If there is an IGMP Proxying option, test with this option enabled and with this option disabled. If there is a UPnP option test with this option enabled and with this option disabled.
Comcast-provided SMCD3GNV routers are broken and will block this traffic regardless of what configuration options are set. Contact Comcast and obtain a different router from them, or else insert your own switch in between the SMCD3GNV and the rest of your network.
For Actiontec MI424WR routers (commonly used with FiOS), go into Advanced, then IGMP Proxy, and try with the IGMP Proxy setting both Disabled and Enabled. If you are using a rev I router with the latest firmware and do not have the IGMP Proxy link, log in to your router then go to http://192.168.1.1/index.cgi?active_page=6059. If you have changed the IP address of your router, make sure to adjust the URL accordingly.
For routers running DD-WRT firmware, go into Security, then Firewall, and uncheck Filter Multicast
If the test continues to fail:
If you have a managed switch try bypassing the switch and repeating the test. If this resolves the problem, log into the switch and look for options relating to Multicast. Test with IGMPv3 snooping enabled, with IGMP snooping disabled, etc. If the test continues to fail:
If you have VirtualBox installed try disabling the “VirtualBox Host-Only Network Adapter” in Device Manager. If the test continues to fail:
Reset the Ethernet configuration by going into Device Manager, deleting the Ethernet adapter (keep files), then rebooting the computer. When Windows starts back up it should automatically detect and enable the Ethernet adapter driver again.
Technical information about the test:
HDHomeRun Setup triggers the HDHomeRun to send a series of SSDP NOTIFY packets to the 239.255.255.250 multicast group.
These packets were not received by the PC running HDHomeRun Setup.
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I also noticed in my PLEX log files that at the time of a recording stopping, I got SSDP failures that PLEX couldn’t find the tuner.
So, if you are getting watchdog resets, recommend you troubleshoot as outlined above - worth a shot.
I think it has something to do with the transcoder crashing. I keep getting transcoding crashes when I am watching a movie or show unrelated to the DVR on the AFTV. I have the dvr set to convert to 30 fps instead of original quality. I was thinking to change it to original quality, but I didn’t want to have large files.
Is there a fix for this issue on the Mac OSX? I am still having issues with the dvr feature saving files in broken files or only recording the first 1 to 9 minutes of a 30 minute program. This was working fine for many months.
I’ve had to turn off HW acceleration, otherwise DVR was crashing my PMS on Windows 10. Worth a try?
Where are you setting the HW acceleration? I see the “Use hardware acceleration when available” option. I have that option unchecked.
I have attached the log from when it tried to record Wheel of Fortune (1975) - S35E31. It only recorded 53 seconds.
