I have been trying out the DVR, and it almost always stops recording before the show is complete. Sometimes I have (what should be) an hour long recording that is only 47 seconds long, sometimes slightly different lengths, but almost never the length it should be. And it doesn’t seem to matter at all if the recording is happening while I am watching something else or completely away from anything having to do with my PMS or TV or HDHR. Here is my config:
Mac mini running latest MacOS Sierra and PMS (1.7.2.3878)
SiliconDust HDhomerun CONNECT with latest software (Model: HDHR4-2US, Firmware 20161117)
both the mini and the hdhr are connected to the same router via ethernet (an RT-AC68U)
tested signal at various times, the channel strength is always excellent, never seen a hiccup at all
Attaching some logs from around the times the last two shows failed to record (Colbert and Seth Myers):
I’m also seeing something similar. My server is PlexMediaServer-1.7.2.3878-8088811b8 on FreeNAS. I have an HDHomeRun with latest software, all on gigabit network with a full gigabit backbone switch. I tried recording the NBA finals and only got a few minutes of stutter before it gave up. My media is on the same NAS so disk bandwidth should be good.
Me too. I just jumped in on this and can get live tv fine, but recordings stop after somewhere between 5 and 15 minutes.
I"m on Windows 10, enough HD Space and RAM.
I don’t even know where to start with debugging this. ssuess include Plex Media Server.log. Do I start there?
I already uploaded a partial log above, do you need the entirety? The issue replicates every time there is a recording, so that is not a problem. Every recording is around (but not exactly) 45 seconds long. I have tried deleting and reconfiguring the DVR, rebooting all devices, etc, but nothing yet fixes it.
Just posted the same issue last night (#274865), which, as far as I could tell, affected only a particular channel.
After posting last night, I restarted the server, deleted every scheduled recording (noticed a few strange duplicates, where I would have to cancel the series recording multiple times), and then re-added all recordings from the iOS app, rather than the web interface.
This morning anyway, the first recording on what I thought was the problem channel completed successfully (2 hours long). I mentioned that recordings were succeeding on PBS, but it occurs to me now that the PBS News Hour recordings were scheduled using the iOS app after the PMS update, rather than in the web interface prior to the update. An excerpt from my log, for one failed recording (previously scheduled, web interface) and one successful recording (newly scheduled, iOS) is attached.
@DaveBinM said:
Replicate the issue, download all the logs from the server, and upload here
I do have some debug level logs from the failures in the last two days since the PMS update. Would you like me to upload the debug logs from that time period, followed by some new debug logs from today after re-creating the scheduled recordings in the iOS app?
Yes, my second recording today (that had failed for two consecutive days after the PMS update) succeeded tonight after canceling/deleting the previous series recording scheduled via the web interface and re-scheduling it in the iOS app. Can anybody else experiencing this try the same procedure with either the iOS app or the Android TV app? I cancelled all existing recordings scheduled in the web interface from the app and then rescheduled them. Both have succeeded since.
@ssuess, @chrisbellco, or @jhabers, do any of you have access to the iOS or Android TV apps and care to give this a shot?
It is true that all my failed recordings were scheduled via the web interface. I will delete them and then reschedule via the ios app to see if that makes a difference. Thanks for the tip, I will let you know how it goes!
Sadly, that did not fix anything. Last night’s Colbert stopped recording after 3 seconds, and last night’s (this morning’s) Seth Myers stopped recording at 48 seconds. Does anyone have any other suggestions?
Just my thoughts but see a lot of network is dead messages in the log you provided. Did you HDHR device change IP addresses? Log says it is looking for it at 192.168.5.88.
@ssuess said:
Sadly, that did not fix anything. Last night’s Colbert stopped recording after 3 seconds, and last night’s (this morning’s) Seth Myers stopped recording at 48 seconds. Does anyone have any other suggestions?
Bummer. I had 4 straight 48 (strange that I specifically remember having one at that exact duration) second to 5 minute recordings occur after the upgrade, and now 4 straight successful recordings after rescheduling in the iOS app. I should note that I had already done this (cancelling and rescheduling via the web interface) a couple of times with no difference in the outcome. In the app, I noticed that I had to cancel a few series recordings multiple times to get the recording schedule to fully clear them; so deleted in the app, then checked the schedule and saw that the series was still scheduled. I basically rinsed and repeated until the recording schedule was fully clear. I suppose we should expect a few hiccups in the first non-beta release with Live TV integration, but I would love for them to get a handle on the specific cause of this issue. I should note that I switched from a Connect to an Extend after the upgrade. Is everyone experiencing this using an HDHomeRun Extend?
@johnm_ColaSC said:
Just my thoughts but see a lot of network is dead messages in the log you provided. Did you HDHR device change IP addresses? Log says it is looking for it at 192.168.5.88.
Nope, that was and remains the correct internally assigned IP address of my hdhr connect device. I can get to it in a web browser internally just fine as well.
Unplug and restart the hdhr, and move the hdhr away from other devices (it was sitting wedged in between mac mini and apple tv, now it is a couple of feet away from both of them)
Reboot Mac mini
Re-link/setup the DVR in Plex, rescan channels and set up (via web interface, since it seems to be the only way)
Setup new recordings (via ios app)
Cross fingers and wait…
UPDATE 6/15: update your hdhr software (which will update the firmware)
Unplug and restart the hdhr, and move the hdhr away from other devices (it was sitting wedged in between mac mini and apple tv, now it is a couple of feet away from both of them)
Reboot Mac mini
Re-link/setup the DVR in Plex, rescan channels and set up (via web interface, since it seems to be the only way)
Setup new recordings (via ios app)
Cross fingers and wait…
That basically amounts to the exact steps that I took, although I was pretty confident the issue ended up being in the scheduled recordings having been made from the web interface. I feel bad for mentioning it, but I’m now 5/5 on successful recordings since the scheduled recordings reconfigure, when I was previously 2/6 (with the only two successful ones having been newly scheduled from the app and never recorded previously), so I feel like it will eventually get there for you. Mysteries of the universe, I guess. :*
OMFG…it all works! The last 3 shows were all the full length!! I am honestly not sure which of the items above fixed it…I almost suspect some radio/magnetic interference from the boxes being too close together…but whatever, I am happy it works!! Thanks to everyone who commented!
One point of info: I hypothesized that the recording cut-off problem might be related to hard disk not being able to keep up or something, so I moved to an SSD, but that did NOT solve the problem. Hypothesis debunked.
I’ll follow the @ssuess and @fecaleagle prescription including setting all recordings via ios.
