Help! I had to change my PLEX Password. When I did, lost everything! WHY?

General Discussions
1

Hello all. First I want to say, this is my first time in any forum. So I have no idea what to give for information.

My system is:

  • QNAP TVS-671
  • Plex Pass
  • Plex Media Server 1.32.1

When I log in through my NAS and open Plex, My Watchlist is not working. My Discover is not working and my Server is gone.

I did not set this up and the person that did is MIA.

What do I need to do now. Yes I have no clue want to do.
Do I need to delete everything and reinstall?

2

Sounds like you might have opted to sign-out all devices in the process of changing your password. This will also sign-out your server.

There’s no need to re-install anything… you’ll just need to re-claim your server (=signing the server into your account). You should be able to do that by connecting to the server, using the bundled web app installed on the QNAP:

  1. make sure you’re on the same network as the QNAP!
  2. open http://[QNAP IP address]:32400/web (no hostnames, DynDNS…)
  3. open Settings and navigate to [Server Name] > General
  4. click Sign In at the center of that setting page

As a side note… you might want to upgrade your PMS (unrelated to this situation).
PMS 1.32.1 was released in spring 2023 and won’t be compatible with the upcoming new players.

3

Thank you tom80H for the information. You got me started and I was able to figure it out.
I also upgraded PMS to 1.41.5

Placing this thread as resolved.

Have a great day all!!

4

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