Help! Install after upgrade to DSM 7 did not migrate my libraries

Plex Media Server NAS & Devices
1

I’ve just upgraded to DSM 7, while following these insructions exactly:

However, at step 2 it says that the first installation will fail, and then I should give the proper permissions to PlexMediaServer – this did NOT happen. Instead, the installation finished without any errors.

Now, it’s like Plex has never been installed. My media libraries were not migrated.

I really don’t want to start from scratch. I have years of metadata which I’ve carefully curated.

Is there any way to now get my original libraries migrated properly?

2

  1. Synology Model?

  2. PMS version? 1.21.0.3744 (beta) from Package Center or a manual installation of the current version from plex.tv/downloads?

  3. Can you login to the Plex server? Using a private/incognito window, go to http://syno_ip_address:32400/web, using the actual IP address of the NAS.

  4. If you can login to the server, pull the log files and attach the entire zip file to the thread.

3

Hi, thanks for replying.

  1. DS918+

  2. PlexMediaServer-1.25.3.5385-f05b712b6-x86_64_DSM7.spk downloaded from plex.tv and manually installed

  3. Yes.

  4. Attached
    Plex Media Server Logs_2022-01-09_10-07-44.zip (273.6 KB)

I originally said that it was like Plex had never been installed before, but I realise now that that’s not true. Here is what I see in the app:

image
image971×515 30.1 KB

So, it does seem to be aware that libraries existed, but I get this “media-server is currently unavailable” message.

Thanks for you help.

4

It appears that I now have two “media-servers”:

image

Is it possible that the one that can’t be accessed is my original library?

5

Hi @FordGuy61 , any idea how I can recover the lost libraries?

6

@silentmiles

Please look and confirm you still have Plex/Library/Application Support/Plex Media Server (in the “Plex” shared folder).

If you do then what you ended up with is a rogue PMS because of the 1.21.0.3744 beta.

This is easily correctable

  1. Uninstall the current package with the ERASE option to remove the rogue DSM 7 server.

  2. Install 1.25.3.5385 again.

  3. If it , rather quickly, claims success, again check Plex / Library / Application Support / Plex Media Server. IF your metadata is indeed still there then we do this again ( because DSM 7 beta has been known to create 2 rogue servers )

  4. If it doesn’t claim success, but instead sits there with Installing, then you’re on your way. It is performing the “migration” from DSM 6 → DSM 7.

Keep an eye on Plex/Migration.log (it does take a bit for it to show up sometimes)

After migration is complete, We’ll clean up the duplicate server listed by Plex.tv

7

Thanks @ChuckPa , I do indeed still have Plex/Library/Application Support/Plex Media Server.

When I uninstall PMS, should I also delete the new PlexMediaServer folder, or will the ERASE option do that?

8

You can delete the empty shared folder PlexMediaServer after you uninstall.

The package (DSM) will recreate it for you automatically.

9

Thanks @ChuckPa ! Your instructions worked perfectly, and my library has been migratred ok.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.