HELP! Lost connection to my server and libraries after switching from Facebook to Google sign-in

[nelkinas]

I recently received an email from Plex informing me that “Signing in with Facebook is going away,” and it included instructions on how to switch to either Google or Apple sign-in. I followed the instructions to switch to Google sign-in, and the process appeared to be successful.

However, after completing the switch, I noticed that I no longer have access to my Plex library that was hosted on my Synology NAS. This is a significant issue for me, as I have thousands of films and multiple libraries set up on my NAS, and now they are no longer accessible through Plex.

I would appreciate your assistance in restoring access to my NAS server and libraries. Here are a few details about my setup:

• **Mac Os Squoia 15.0.1
• NAS model: Synology DS920+
• Plex Server version: actual
• Current sign-in method: Google
• Issue encountered: Lost connection to my server and libraries after switching from Facebook to Google sign-in.

If you could provide instructions or troubleshooting steps to restore the connection to my server and recover my libraries, it would be greatly appreciated.

[OttoKerner]

Synology FAQ - Questions, Answers, and How-To's

FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

[nelkinas]

Thank you so much for the help! Everything worked perfectly! Your advice saved me a lot of time and stress, and I would have never been able to solve this on my own. I really appreciate the support!