Help needed nvidia shield medi server secure connection issue

Hi all,

I recently purchased an Nvidia shield pro the latest version which I believe is the 2019 model in a white box.

I have set up a media server and it says its running and I have selected my USB as the storage location in the app settings on my shield tv.

It is telling me to go to the plex app online and add media, now in the plex app online its telling me that it is unable to connect securely to the media server. I have done some searching online but cannot seem to fix this issue. I have restarted my router but there is just a yellow triangle on where it says the server name in the side pane and obviously I cannot even get into the settings of the server on the online app .

The exact phrase is Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network.

I cannot find any settings to change this. My internet provider is plusnet and I am using the hub2 router.

any help is much appreciated

android 11 latest versions of plex and plex media server from google playstore
thanks

Update: i have managed to add content by actually installing plex on Windows, the app.plex.tv page doesn’t work and i can now see my content.
Ian

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