HELP!!! NO matches to new items!

General Discussions
42

Yes, downloading logs from Plex as shown in your screen shot. Tokens not enabled.

43

Hola mi cuenta plex pass se bloqueo y cuando intento restablecer la contraseƱa no me envia el mail, como puedo hacer para recuperarla?

44

Hello, my plex pass account is blocked and when I try to reset the password, it does not send me the email, how can I recover it?

45

after following Tomā€™s instructions and basically seeing everything work as it should version 1.13.0.5003 fixed the issue for me.

46

Hello, my plex pass account is blocked and when I try to reset the password, it does not send me the email, how can I recover it?

47

@nestorkebroth said:
Hello, my plex pass account is blocked and when I try to reset the password, it does not send me the email, how can I recover it?

Hijacking this thread may not be the best way to get help.
You may have better luck creating a new post explaining your issue.

48

I have Version 1.12.3.4973. When I check for updates, it tells me Iā€™m current. How do I get version 1.13.0.5003?

49

In Settings > Server > General you can select your update channel (either public/stable or beta).
1.13.0.5003 is a beta release.

You can either change to the beta update channel or manually download from https://www.plex.tv/downloads (thereā€™s also a little public/beta toggle involved).

50

Nope, that didnā€™t work either.

51

can you try to deactivate the Avast Pro setup (or do a temporarily deinstallation)?
Iā€™ve been chatting with one of the developers and they found a line in the logs indicating that Avast is blocking the communication between the different Plex components involved in scanning/matching.

if the prob goes awayā€¦ can you PM me the list of firewall rules in Avast?

52

No, that didnā€™t help either.

53

I figured it out and fixed the problem!!! In my Avast antivirus/firewall, I had Plex listed as a PUBLIC server instead of private. Yes, the fix was that simple. So in case anyone else ever has the same issue with listings not coming in, check that setting in your antivirus/firewall software.

1 Like