@tstaels said:
have you tried reverting to an older version ?
No I haven’t. I don’t know how far back I would need to go to not have it happen.
All I need is someone to tell me where the error sits. If it’s the plex software or my server and I don’t find finding a solution, but I have no chance in hell of being able to figure out what the issue if from the log because it might as well be in latin to me.
you’re not making sense.
please try going back a couple of versions.
also stop bumping, you will end up being ignored and rightly so.
How and I not making sense. Either the plex software is at fault or the pc is. I have no idea which it is because I do not understand the logs.
I think it is the plex software because playback doesn’t stop when it’s being played via a plex app on android.
But then why would this seemingly only be happening to me?
If you don’t bump and your post drifts off into the void of page 2 then you are being ignored. I will not pay to be ignored.
Plex needs really customer service like so many have asked for.
errr
How and I not making sense
…
puhlease, at least try?
Oh I’m sorry. I guess you couldn’t decipher that massive error. Let me try again…
How AM I not making sense.
If you don’t have a solution to the problem I am having or are unable to help then please, feel free to not reply.
I came looking for help, not this.
Have you tried reverting to an older version?
@tstaels said:
Have you tried reverting to an older version?
I’m on 1.9.7.4460, which would be the correct one to not have this error? According to the plex pass beta release section a lot of people have had this issue and it seems to be in a lot of versions.
so, have you tried an older version?
if yes, which one?
if no, why not?
How far back should I go, version-wise?
Try 1.9.2.4285 ?
So how does this work? Do I just download it and install or would I need to remove the current version? I know going forwards in version doesn’t require an uninstall.
I would first make a backup of the plex database, unless you’re not
bothered about the watched-status of library items.
@richardhanney said:
@tstaels said:
Have you tried reverting to an older version?I’m on 1.9.7.4460, which would be the correct one to not have this error? According to the plex pass beta release section a lot of people have had this issue and it seems to be in a lot of versions.
Hi - the issue of exiting episodes before the end which was reported by many users did get fixed in 1.9.7.4460. There must be another problem that is giving you the same symptom.
Would it be possible for you to see if the problem arises with a short video / clip - perhaps a 5 minute video ? And also to try with logging enabled on both the plex client app and the server before starting to stream ?
Does the problem only arise when resuming from a specific time ?
For Plex for Smart TV app logging see https://support.plex.tv/hc/en-us/articles/216955788-Logging-for-Smart-TVs-TiVo
You can use mkvtoolnix to produce a short clip to experiment with - then if the issue is reproducible with that, please upload the clip and the logs and share a link here
See https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media for creating a clip
I am having issues as well, stemming from around when I updated the server to 1.9.7.4460 (I don’t remember what version it updated from but it was last updated 2-3 months ago). I will get random errors where it will freeze and say that my connection to the server is not fast enough to stream, then it I guess times out and says the connection to the Plex server has been lost - but I hit Retry and it begins playing again instantly. This is on two separate FireTVs. One is wired and one is wifi. My network is gigabit, the only things on wifi are my phone and the fire stick (and the AP is literally inches from the stick, mounted right behind the TV), and the server has two gigabit cards teamed.
Now at this point I don’t even get the “connection lost” error, it is now just straight up crashing the app on the FireTV. It This happens multiple times during playback. I have attached my logs to help.
@richardhanney I hope you don;t mind trying out 1.10.0.4516 beta release which has an updated transcoder
And please note down the time the issue arises and what video was being streamed.
@taz420nj I have looked at the logs. I can see at 14:04 you were streaming D:\Video\Video Files\Movies-HD\Tommy.Boy.(1995)\Tommy.Boy.(1995).mkv and it got to about 6 minutes and then no more requests from the Amazon Fire (on IP 10.9.8.60) - The transcoder had more transcoded segments to return to the client app but there were no more requests after 14:10:44 and i can see a reconnection to the server at 14:11:09
Could you retry with logging enabled on the fire tv - see https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-Fire-TV-Logs and also with the new beta server release 1.10.0.4516 and providing both server and android logs and indication of what was being streamed and when the error occurred
I have not had a chance to try this yet, but I am now noticing an issue with my internet connection that is causing streaming (netflix/hulu) to work erratically. I do not notice issues with web pages or downloading, and the speedtests seem to work fine, but netflix and hulu have been buffering on me. Pingplotter is showing high packet loss at my modem and I’m sure that’s what’s causing the streaming issues… But let me ask you this, the Plex server and players are firewalled by a pfSense box behind the modem… The LAN side is performing perfectly, no packet loss, no lag. The issue is on the hop between the firewall’s WAN port and the modem. Would an internet drop cause local playback to crash? All of my devices and the server are logged into my account.
I have not had a chance to try this yet, but I am now noticing an issue with my internet connection that is causing streaming (netflix/hulu) to work erratically. I do not notice issues with web pages or downloading, and the speedtests seem to work fine, but netflix and hulu have been buffering on me. Pingplotter is showing high packet loss at my modem and I’m sure that’s what’s causing the streaming issues… But let me ask you this, the Plex server and players are firewalled by a pfSense box behind the modem… The LAN side is performing perfectly, no packet loss, no lag. The issue is on the hop between the firewall’s WAN port and the modem. Would an internet drop cause local playback to crash? All of my devices and the server are logged into my account.
The wan connection would only be a factor if there is DNS Rebinding protection block on the local ip plex.direct url for secure connections and instead the wan plex.direct url is used - but I do not believe there was evidence of that happening from the logs I looked at
Well I feel like a total dumbass… I called my ISP today and had them put my modem into bridge mode, which fixed my double-NAT and packet loss issue at the modem, but I was still having streaming/plex issues… I ran Wireshark, to figure out what was happening when it buffered, and also to get the exact IP that it was streaming from so I could run Pingplotter to the CDN source… When I caught a buffering episode I ran through the capture and found that it was immediately preceded by an ARP error about two devices using the same IP… My stupid ass set both FireTVs to the same IP… So I changed one of them and it now seems that all is well on my network… :s
{sheepy sound}
great. Can this thread now move back to the OT ?
@richardhanney , are you out of the woods ?
So the solution to my issues was relatively (annoyingly) simple. The USB drivers needed updating. I couldn’t get it from the manufacturer. So I got hold of a pro copy of iobit driver booster and ran a diagnostic. It gave me new drivers for a few things, including the USB.
Then I just restarted the computer a couple times and it stopped doing it (for now…).
