I’m trying to set up Remote Access and I can’t figure it out. I have an Eero wifi network (from a Spectrum internet connection) and I’m running the Plex Media Server from my WD PR2100. I’ve read the Remote Access instructions but can’t make heads or tails of it. Can anyone help me out? Point me to instructions for my specific setup? I think I’m one of those people who knows juuuuust enough to be dangerous. Or maybe not even that much. Point being, I can’t figure it out on my own. Would appreciate some help!
to give you some specific advice…
could you share some more details on your setup?
Which exact model from Eero do you have?
Do you have a separate device from spectrum to connect to the internet or do you directly connect their cable to your Eero router?
As far as I can see, the current Eero lineup requires a separate DSL or cable modem – unless the ISP provides you with direct WAN access (in which case remote access might get troublesome).
You should be able to access the Ubee’s admin interface in your home network via http://192.168.100.1
If you haven’t accessed the Ubee’s admin interface yet… user name is admin, the password is printed as GUI password on device label).
Option 1: automated configuration
in the Ubee admin interface: go to Advanced > Options and make sure UPnP Enable is checked and click Apply
in Plex Web: go to Settings > Server > Remote Access and click on Enable Remote Access (if you have the advanced settings enabled, make sure the Manually specify public port option is unchecked).
If the above doesn’t work for you, try to restart the Plex Media Server – still no success? Proceed with Option 2
Option 2: Manual configuration
in the Ubee admin interface:
go to Basic > DHCP and check it’s set to On – also check/note the MAC address and IP address of the device running your Plex Media Server
go to Basic > Static Lease and make an entry in the first empty (all-zeroes) line:
MAC Address = the MAC address of the device running the Plex Media Server (from above)
IP Address = the IP address of the device running the Plex Media Server (from above). In theory you can pick any IP address in the Private IP Range above the table… keep in mind you might the assignment might collide with another device if that IP is already used. As the specific IP address doesn’t really matter I recommend to stick with the address the device already got!
Enabled = checked
click Apply
go to Advanced > Forwarding and click Create IPv4 to start entering a new forwarding rule with the following parameters:
Local IP = the IP addressed you assigned in step 1
Local Start Port must be 32400
Local End Port must be 32400
External Start Port = a number of your choice… to not mix things up too much pick either 32400 or a number close to that (e.g. 32395 or 32404) – the official Plex guide says ports in the 20000 to 50000 range are allowed
Protocol = TCP
Description = give the rule a descriptive name like Plex Media Server
Enabled = On
Click Apply
in Plex Web: go to Settings > Server > Remote Access
click on Enable Remote Access (if currently disabled)
click on Show Advanced
check Manually specify public port and enter the port you entered above as External Start Port
click on Save Changes
Apologies… this got a little longer than I wanted it to be. You asked for a specific instruction
Instructions are based on the manual of a different Ubee device – I’ve learned their web interface should be the same… if that’s not the case, please report back!
Late Edit:
Some good news… according to their official homepage, your ISP is not filtering the standard port used by Plex… so Option 1 should actually work
Well, I didn’t get far. I can’t connect to the Ubee admin interface. I get the “this site can’t be reached.” Could this be because I’m not technically on the Ubee/Spectrum wifi, because of my Eero system?
It could be the Eero setup…
By default you have 1 device in your network assigning “zip codes” to the network. It could be you have configured your Eero to do the same, creating a (Eero) network within the (Ubee) network which assigns its own “zip codes”.
In such a case I usually recommend to disable the “DHCP” server in the WIFI router (that’s the redundant component, assigning “zip codes”/ IP addresses). Not an expert with the eero devices… according to their homepage, you can achieve that by:
open the eero app
tap on the hamburger menu on the top left
choose Network settings
navigate to Advanced settings
tap on DHCP & NAT
check Bridge
tap Save on the top right
After doing that you should be able to access the admin page of the Ubee modem/router.
Well, I haven’t done a single thing and my Plex server is now showing that Remote Access if up and running. Don’t know what’s changed since I haven’t tweaked any settings. But I’ll take it! Thanks again for the detailed help.
