Remote Access - Not available outside your network

Within the last 30 days, my Plex network has suddenly become “not available outside my network”. I am on the latest version and nothing has changed with my system.

I have tried to read through posts regarding IPs and Ports, but it is outside of my wheelhouse.

My router is an eero Pro 6e.

I have tried everything except setting a static IP as I am really not sure how to do this.

Can someone please help?

Also, why would remote access suddenly stop working?

Thanks.

Let’s start this one from the back…

When it comes to remote access, there’s multiple players involved – some are under your control, others aren’t. Your ISP can e.g. start blocking certain traffic/ports or switch their network to a mode where you’re no longer able to access your home server from outside your home network.

Sadly, there’s no one-size-fits-all solution. You’ll have to get your hands a bit dirty when trying to troubleshoot this.

As for configuring the router… it appears the device configuration highly depends on using their app…

If things keep failing, I recommend taking a look at the remote access troubleshooting to pin down what’s going wrong. The individual findings/output from the troubleshooting will be required to provide additional assistance / guidance.

Thanks tom80H! What IP address do I use under IP reservation? This where I am getting lost.

Appreciate any help you can give!

I don’t have an Eero myself.
According to this guide, you’ll have to use the Eero app, click on the menu (3 horizontal lines) and select Network Settings > Advanced Settings > Reservations & Port forwarding. Click Add a reservation and select the device hosting your PMS.
You can assign a local IP to your liking (within the same subnet as your Eero) – as all you want is to ensure the PMS keeps the same local IP address, you can also go with the one currently assigned (no need to change it).

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