Help with server migration to ubuntu and problem with posters

I guys,

I’m currenty running a bare metal server at home with PMS and windows 10 for some years.

I built a VM with ubuntu server, mounted the shared network with media, imported de whole library to ubuntu.

Almost everything seems to be fine except the posters of the metadata.

Searching here i found this thread:

https://forums.plex.tv/t/metadata-matching-but-not-downloading/34282

  • Stop plex - /etc/init.d/plexmediaserver stop
  • Delete plug-ins bundles (they will get re-downloaded to latest versions when you restart) - located in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/
  • Restart plex - /etc/init.d/plexmediaserver start
  • Refresh metadata - turboscan

When i try to acces Plug-ins folder and delete i get an error:

Is that a problem? i cannot see or delete anything inside this folder.

As you can see here, servers finds the metada but not loading posters:

Sorry for my english.

Thanks.

Under /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data you will find serveral directories.

In those directories you will find HTTPCookies files.
Delete these files, restart Plex, and force refresh of your metadata.

Windows CR/LF does not work properly in Linux .

Whioh version of PMS did you install?

Hello,

The first version installed was 14.1.5488, then upgraded to 1.18.4.2171

I deleted all the HTTPCookies files, plex service and server restart and still have got the same problem.

Logs please? Let me see what’s going on .

Here we go

Plex Media Server Logs_2020-01-09_17-14-40.zip (8.8 MB)

I am seeing PMS walking through the media and retrieving images without incident.

How pervasive is this problem?
How many, out of how many, don’t have posters?

Plex Media Server Logs_2020-01-09_21-46-35.zip (8.8 MB)

Hi ChuckPA

This happening with all the new media added after the migration.

I just added 4 new movies, logs attached.

Btw, what logs do i have to check to know if metadata/posters are working well?

Ok checking live logs i found this:

Does it have any relation?

No, those are preparation for the new media provider. For now, they’re superfluous info being returned but that’s exactly where I’m looking.

May I have an example of one of your problematic file names exactly as you have it?

movies folder:

/mnt/X/Peliculas

name:Pretty Woman (1990).mkv

Would you mind “dancing” the media directory and file ?
(move away from where monitored, scan, empty trash, clean bundles, move back, scan)

I just created a sample in my QA movies (testing) area and it populated immediately.

done,
same result
image

Grab the logs for me please – before anything happens to them ?

Plex Media Server Logs_2020-01-10_01-53-56.zip (6.4 MB)

@ChuckPa

What about this?

There are a couple things in your logs which are considered “noise” errors.
PMS does some opportunistic searching.

At the time your logs were captured, it was still in the middle of adding new media ( La Guerra de Caliban) episodes. PMS only works on one library section at a time.

Did all the television episodes update ok?
After the television was done, did you perhaps try a ‘refresh all metadata’ to make it search again?

If not, would you then grab the logs again as soon as it completes so I may see the deltas ?

Same happend with TV Episodes, but not with anime episodes… really weird.

To be clear, when i have to download the logs?

22h
Plex Media Server Logs_2020-01-10_01-53-56.zip (6.4 MB)

Plex Media Server Logs_2020-01-11_13-56-03.zip (6.2 MB)

Ok I’ve just added 3 movies without success.

Logs attached.

Thanks, I see several things.

With your consent, we’re going to hit it with a big hammer.

  1. Stop Plex
  2. open a terminal
sudo  rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Data/*"
  1. Start Plex
  2. Go to the section and refresh all metadata

What the above has done is forcibly clear the metadata cache & tokens used from the previous host. Now it will begin again , fresh, while existing metadata in the DB remains