Server Version#: unknown
Player Version#: 3.95.2
About a month ago my PMS stopped retrieving meta-data and I’m unable to access the server settings.
New media gets added to the library fine but no meta-data gets downloaded.
Restart PMS, add one new media, or Plex Dance one with missing meta-data, and after that, upload a zip with the logs
Which log files are needed and where can I find them?
A zip with all of them, please
To add to Dane22’s post
- sudo tar cfz /tmp/Logs.tar.gz "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"
- Attach Logs.tar.gz here
will also work.
Normally, Settings - server - troubleshooting - Download Logs is how to grab logs. That ZIP file is usually enough
For those lazy copy and pasters like me:
sudo tar cfz Logs.tar.gz /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Logs
Didn’t I post that just above your “lazy copy and paste” ? 
1 Like
I mean really lazy. Your post had quotes and was missing \
1 Like
Just did a “Refresh Metadata” on a show that is missing the Metadata.
How is the media named?
Did you rename it before or after you placed it into the structure for PMS? (This is important)
Here is what I just created as a test.
[chuck@lizum ~.163]$ ls -la /vie/tv3/Fleabag/
total 40
drwxrwxrwx 9 chuck chuck 4096 Jun 17 14:09 ./
drwxrwxrwx 78 chuck chuck 4096 Jun 17 14:07 ../
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:08 Season 01/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:08 Season 02/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:08 Season 03/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:09 Season 04/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:09 Season 05/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:09 Season 06/
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:10 Season 07/
[chuck@lizum ~.164]$ ls -la /vie/tv3/Fleabag/*01
total 88
drwxrwxrwx 2 chuck chuck 4096 Jun 17 14:08 ./
drwxrwxrwx 9 chuck chuck 4096 Jun 17 14:09 ../
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E01.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E02.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E03.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E04.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E05.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E06.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E07.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E08.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E09.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:07 Fleabag - S01E10.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E11.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E12.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E13.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E14.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E15.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E16.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E17.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E18.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E19.mkv
-rw-rw-rw- 1 chuck chuck 145 Jun 17 14:08 Fleabag - S01E20.mkv
[chuck@lizum ~.165]$
Yep. That’s how I have them named which is probably why they show up in Plex. They just don’t have any metadata to them.
Refresh is not enough…
You need to do the Plex Dance
Danced!
Something is not right here.
- Requested
- Starts
- Killed before making any progress on this one series
Jun 17, 2019 16:07:12.003 [0x7f1e1dffb700] DEBUG - [Notify] New directory: "/mnt/RAID/TV/Fleabag", adding recursively.
Jun 17, 2019 16:07:12.003 [0x7f1e1dffb700] DEBUG - [Notify] Now watching "/mnt/RAID/TV/Fleabag"
Jun 17, 2019 16:07:12.003 [0x7f1e1dffb700] DEBUG - [Notify] Now watching "/mnt/RAID/TV/Fleabag/Season 02"
Jun 17, 2019 16:07:12.003 [0x7f1e1dffb700] DEBUG - [Notify] Now watching "/mnt/RAID/TV/Fleabag/Season 01"
Jun 17, 2019 16:07:17.003 [0x7f1e617fa700] DEBUG - Library Updater: Requested that section 1 be updated, force=0, deep=0, subdir=/mnt/RAID/TV iTunes=0
Jun 17, 2019 16:07:17.003 [0x7f1e617fa700] DEBUG - Library Updater: Queueing section 1
Jun 17, 2019 16:07:17.004 [0x7f1e1cff9700] DEBUG - Scanning section 1
Jun 17, 2019 16:07:17.004 [0x7f1e1cff9700] DEBUG - Killing job.
Jun 17, 2019 16:07:17.004 [0x7f1e1cff9700] DEBUG - Signalling job ID 24997 with 9
Do you have “Local Media Assets” at the top of your Television agents list?
I didn’t have it set like that. Now I can’t even check what it is set to.
Logged into a different account?
Nope. I only have one account on the machine. It has been the same since I set it up many years ago.
Something changed. Something isn’t able to authenticate.
This happens when the server can’t authenticate you as the owner.
Does that host have a DNS issue?
Is it still signed into your Plex account? According to Plex.tv, it was last seen (checked in) about 5 hours ago. Has something changed since then?
