Server Version#: 1.41.3.9314 Roku Ultra Player Version#: 7.31.7.9854-92c538e56-Plex Plex Desktop for Windows Player Version#: 1.107.2.300-7093f413 Server is set up correctly? You can see it is still transcoding to 264. EDIT: When I use Plex Desktop for Windows I can’t get it to convert. I selec…

Okay, I was able to force Plex Desktop by using a VPN. Same result as Roku: [image]

Tried a server restart, but no change.

It’s not using hardware transcoding at all. Which suggests an issue with your Quicksync unit in the integrated GPU. There were other reports about difficulty with this old GPU model and the latest server update. They are tracked by a developer here: Transcoding no longer working with Windows - #28…

Thanks OttoKerner, I’ll give the beta a try later when server is available (lots of family with the flu, and Plex is helping them get through their days. :face_with_thermometer: :tv: :grinning:)

Caught a break and installed latest beta (1.41.4.9463). No change, still transcoding to x264.

Hi @chris_decker08 , I wanted to bring your attention to my situation because I don’t know any other way to communicate issues with PMS beta releases and it appears you are the man who has their hands deep in the release. Right now, it appears that the fix, " * (Transcoding) HW transcodes would fai…

It appears to be working for about 80% of users and all our test machines. I am still trying to figure out why its broken for the rest of you. Unfortunatly that build is going public tomorrow but i will try to get it fixed in 1.41.5. The frustrating thing is it works for some people and not other…

Very happy to hear you are seeing the same problem on your test machines (though wish it worked for everyone). Glad you are releasing the beta tomorrow. I realize this is a big release and don’t wish to see others missing out, who can benefit. Again, I’ll do my best to be an available tester, if ne…

Just curious, what version of the drivers do you have? https://www.intel.com/content/www/us/en/support/articles/000005589/graphics.html

HEVC encoding turned on and still is using x264 and i5-7600

Plex Media Server

OttoKerner February 11, 2025, 12:35pm 5

Do try the latest server beta release: Plex Media Server - #664 by chris_decker08

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HEVC encoding turned on and still is using x264 and i5-7600

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