I have tried to go into Settings and set the manual (Internal) IP of my server as located on the same network but continue to get prompted with above.
The issue started around the 17th November and initially this latest update did indeed fix my issue however a few days later I get prompted with above.
Hisense have requested I reach out here as the App is developed by Plex Team.
I am not sure why this isn’t working.
Could someone please assist I am stuck and not sure how to proceed.
I had been using the playstation app as a workaround but I find the layout and ui horrible in comparison to the vidaa app and even note disappointed that the vidaa app groom what I have tried so far will not even work just locally without a requirement for an internet connection.
Are there any other workarounds or suggestions for this to work just on my local network without having to purchase an additional device?
It would be good as a paying customer to be a not to get to a suitable resolution.
The tv is still fairly new less than a few years old.
The issue appears to be a security certificate expiration. The culprit is likely the Let’s Encrypt’s DST Root CA X3 cross-signed certificate, which expired on September 30th. As noted by TechCrunch , Let’s Encrypt’s free certificates have been widely used across the internet since 2014, when the nonprofit began issuing free certificates for people to use. A whopping 380 million certificates had been issued as of 2018 across 129 million unique domains.
When Let’s Encrypt first started, they used the existing “DST Root CA X3” cross-signature on all their certificates. This ensured that older and current devices at the time immediately trusted those certs. Let’s Encrypt now relies on their own “ISRG Root X1” signature for all certificates.
The problem arises on older devices that still rely on only the CA X3 signature. Because that signature is now expired, devices like older smart TVs, older phones, and more will no longer establish secure connections.
Plex announced that support for the older Smart TV app was ending back in September of 2020. The last update to the app was in July of 2019.
To be clear, Plex’s version 5 of the app is a rewrite using modern coding. For HiSense TVs, the new app needs Vidaa 4. If your TV can be updated to Vidaa 4, you will automatically get the new app.
It’s not a hardware issue exactly, more of an OS issue. Some OS’s won’t run on older hardware. The new Plex app targets modern programming code which needs newer OS’s to work. Just like in Windows, there are programs (Plex Media Server for example) that will only work with Windows 7+, if you still have Windows XP, those programs won’t work.
