If you are having this issue, first thing is to check that your friend has created their Plex account using the same email address that you are sending the invite to. Except for 1 or 2 instances where there was a problem with a user’s account, everyone that has contacted me has been due to the email address not matching. Here are a few hints.
- @gmail.com and @googlemail.com are not the same thing
- creating an account with an Apple ID and the privacy mode enabled results in a randomly assigned email address from Apple, if the invitation is to their actual email address, it won’t work, you need to invite their randomly generated email address which your friend will need to tell you
- if your friend has more than 1 Plex account, they need to be signed in to the correct account to accept the invitation, just clicking on the link in the email does not switch accounts
