I’m a lifetime Plex Pass member…
I sent a friend invite using their email address …
It’s received fine in their hotmail account …
When one clicks on the link in the email, it goes to the Plex site and displays this innocuous error message…
================================
Hmm, an invite error…
I’ve read as many FAQ’s as I can find, but I don’t understand what is wrong?
Any help would be appreciated…
Regards,
Doug
Ok, spent almost $200 (converted from U.S. currency) on this product to become a lifetime member… 
How does one get product support, or is that an extra cost?
I have sent “friend” invites out to two different email addresses, one a Hotmail account and the other a private corporate server.
When I go to the inbox of those accounts and retrieve the email and click on the accept link, I consistently get the error shown in the attached pic?
What is the problem, or what am I doing wrong?
Regards,
Doug
when you go to the plex site to accept, are you logged in as them or you?
The screen shown in my post is what appears when the “accept” link from the email is clicked on…
For whatever reason, that screen it goes to is my Plex Master user account and it shows me as logged in, yet none of the email addresses I’ve sent “friend” invitations to have ever been part of my Plex environment.
Thanks for the help …
Regards,
Doug
ps: a “Friend” invite doesn’t have to go to an existing Plex user… correct?
Do your friends have Plex accounts?
@Badgerdog said:
The screen shown in my post is what appears when the “accept” link from the email is clicked on…For whatever reason, that screen it goes to is my Plex Master user account and it shows me as logged in, yet none of the email addresses I’ve sent “friend” invitations to have ever been part of my Plex environment.
Thanks for the help …
Regards,
Doug
log you out of the site
click the link
when prompted log in as the first user
rince and repeat
the accept link does not log you in, if just takes you to a link on the site and prompts you to login and accept, which you should be doing as the user. You already being logged in as you is confusing things.
@borochris said:
Do your friends have Plex accounts?
Good question …
The two email addresses I used to test the “friends” function are mine and are separate and distinct from the email address I’m registered as a Lifetime Plex Member with.
I wanted to test how the friends function worked before I invited a real friend who lives 3,000 miles away, so I thought I’d test it this way. I get the same errors on both unique email addresses and regardless of whether I “accept” the email invite on my MacBook Pro, iPad or iPhone. All devices return the same error shown in the screen pic.
Is there something weird about my email addresses, although I can’t imagine why that would be a problem?
Does that help?
Regards,
Doug
@trudge said:
log you out of the site
click the link
when prompted log in as the first user
rince and repeat
the accept link does not log you in, if just takes you to a link on the site and prompts you to login and accept, which you should be doing as the user. You already being logged in as you in confusing things.
Ok, followed all your instructions and logged out of the site …
I then clicked the link from an invite email…
It took me to a screen where it wants me to login I entered the email address I sent the invite to, as well as chose a password.
It throws and error as shown in the attached screen.
Regards,
Doug
@Badgerdog said:
@trudge said:
log you out of the site
click the linkwhen prompted log in as the first user
rince and repeat
the accept link does not log you in, if just takes you to a link on the site and prompts you to login and accept, which you should be doing as the user. You already being logged in as you in confusing things.
Ok, followed all your instructions and logged out of the site …
I then clicked the link from an invite email…
It took me to a screen where it wants me to login I entered the email address I sent the invite to, as well as chose a password.
It throws and error as shown in the attached screen.
Regards,
Doug
you need an account, click the “no account sign up” option.
@trudge said:
you need an account, click the “no account sign up” option.
So, for clarity…
I can’t invite a friend to share my server, unless they either have a pre-existing Plex account, or go through a sign-up process from the screen they see after clicking on the “accept” link in the email I send them?
Regards,
Doug
@Badgerdog said:
@trudge said:
you need an account, click the “no account sign up” option.So, for clarity…
I can’t invite a friend to share my server, unless they either have a pre-existing Plex account, or go through a sign-up process from the screen they see after clicking on the “accept” link in the email I send them?
Regards,
Doug
Yes, everyone needs an active Plex account.
Thanks trudge … 
You were very helpful…
Give me a coffee break and you have to retrain me… that’s what happens when you’re almost 70 … 
Regards,
Doug
