Home screen is broken

Plex Media Server NAS & Devices
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1

My home screen is completely broken across all my players/devices, including desktop, web player, android phone app, android TV and iPad app.

It stopped working a few days back and no amount of signing out and in, resetting the home screen to automatic nor any other usual fixes is helping.

Individual libraries are working OK across all devices.

I use a Terramaster F5221 NAS system, and have only just got it working after a litany of issues - but that’s a story for another place and time.

Any help gratefully received.

Server Version#:1.18.4.2171
Player Version#:1.5.0.951-eb39ca04

Plex Media Server Logs_2020-01-29_11-48-53.zip (6.4 MB)

2

What does this mean? Can you post a screenshot?

3

Plex home screen
Plex home screen948×527 26.6 KB

Nothing at all showing on it, except for error message. This screen is the Windows desktop app.

Plex home screen - web app
Plex home screen - web app925×540 82 KB

This is the web app. It shows the content from Plex (podcasts, news, the new free movies), but no content from my own collection.

4

Am I REALLY the only person in the PLEX universe with this problem???

6

This just started happening to me yesterday…

Disabling any “Online Media Sources” (particularly Movies & TV) seems to fix it… but clearly something got messed up.

7

What server version do you have and installed on what OS platform?

And which Plex app are you using in whats its version? Without these details it can be hard to figure out how to help.

8

Running version 4.26.1 according to the general page under Plex Web. I’m assuming that’s the web app version (seeing the issue in both chrome and firefox)

From the General settings under the server, the version says 1.18.7.2457.

Running on Unraid in a docker container. Restarting didn’t help.

9

Are you using this URL: https://app.plex.tv/desktop ?

10

yes? Is there another URL?

11

Typically that URL works best for the web client. Can you do a hard-reload/refresh?

12

I’ve done that countless times at this point.

13

In the month since I first posted, Plex has (again) completely stopped working on my Terramaster NAS. This had been the third time I’d set it up. Each time it works for a few weeks before things start to fall apart, and eventually descends into ‘server not found’ .

I’ve now given up trying to run Plex on the Terramaster and have switched to Emby, which appears to be working fine.

A few points:

  1. The Terramaster NAS is working perfectly. Several of their support team spent hours with me the second time Plex fell over, back in December, installing Plex updates and generally checking things out. The NAS is working without any glitches.
  2. My original Plex installation running on a separate Windows 10 mini pc is also working fine, and has been for several years. But I bought the NAS as an all-in-one solution, as I don’t want to keep relying on the mini PC.
  3. I bought the Terramaster NAS as it was recommended by Plex.
  4. I have been a Plex Pass member for several years, so am disappointed by the complete absence of any support or even interest from Plex in this issue. I will find it difficult to recommend Plex to anyone else as a result.

I’ve wasted a huge amount of time and energy getting my extensive collection set up (several times) on Plex, and now again on Emby. Assuming Emby works, I will be abandoning Plex and looking forward to getting on with my life!

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