Home user limit

[_HomeServer1]

Hi all!

Because of a mistake I had to delete a home user and re-add it.
However, once deleted I do not have the option to add any home users (says a Plex Pass is required) but I’m only having 3 users + the admin.
I only have the option to add managed users.
Is this limit correct or is there a bug? I can’t seem to find any reference other than a 15 home user limit here

Any idea?

Thank you!

Server Version#: 4.43.4
Player Version#: All

[OttoKerner]

You can only add managed users to your Plex Home if you don’t have a Plex Pass.

But you can always share in the traditional way: https://support.plex.tv/articles/201105738-creating-and-managing-server-shares/
These sharees will appear as “Friends”.

[_HomeServer1]

Thanks for your quick reply!

Could you please try to explain what type of users I do have then?
Because I can clearly see “managed user” when I create one, whilst all users in the Home do not have this reference under them. Additionally, all of the users above can access the home with their email (except for the managed user).

Here is how the users appear in my iPhone app when adding a managed user:

Thank you for your attention
Tom

[OttoKerner]

Maybe you added these users to your home while you had a Plex Pass – even if it was just a trial for a month or so.
If the Plex Pass lapses, these users are not removed.

But regularly, it is as I wrote above.

[_HomeServer1]

Oh, now I understand.
Thank you so much for your help!
Have a nice day
T